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100% Money back guarantee

We are confident of our service and our ability to deliver on our promise to you and can proudly boast among the highest success rates in the industry.

However, we totally understand that trusting your passport and visa application to someone else can be a cause for apprehension. We therefore provide to all clients who order visas through our professional consular services a 100% money back guarantee.

In the event that:

  • we fail to raise your visa support documents in time to lodge your application, or
  • we fail to lodge your completed application on the next available consular day for processing, or
  • we fail to collect your passport and visa on the day that it is available for collection, or
  • we fail to send your passport and visa to you on the first available day after we have collected it

we will refund to you 100% of the money that you have paid for your visa.

Postal Insurance

In addition to the Real Russia money back guarantee, when we post your passport back to you, you have the option of using Royal Mail Special Delivery with an additional £5,000 of consequential loss insurance.

In the unlikely event that the Royal Mail do not deliver your passport and visa to you by 13.00 the business day after we have sent it to you, and you incur a loss, such as missed flights, you have the peace of mind that such costs are covered.

If you have any questions or comments regarding the Real Russia money back guarantee or the postal insurance then please contact us and we will be happy to help. This guarantee is subject to our standard terms and conditions.