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Service Status

We take pride in the standard of the services we deliver. To ensure the best experience for our customers we use the services of many organisations.

Occasionally there will be an issue that impacts upon our standard processing times or support levels, such as a country’s national holiday or a foreign consulate placing restrictions on visa applications.

Whilst these events are rare, this page will list any updates and to assist you to keep your travel plans progressing smoothly.

As of Monday 2nd February 2015, the Russian visa application fees were increased by £6. Please note that if you applied for your visa on or before this date, you will be contacted by our visa team and required to pay £6 to cover the increased cost. We do apologise for the inconvenience and thank you for your understanding.

Travel Advice

Travel Advice - 25 September 2016 - Update

Real Russia is closely monitoring the latest developments relating to Ukraine and Crimea. We are pleased to announce we are experiencing no adverse issues that affect our ability to provide services and we continue to offer visas, accommodation, train tickets and our tours in Russia, China and Mongolia.

  • Your safety is of utmost importance to us at Real Russia, there is no suggestion that travellers should change their plans - the situation is stable and national and international tourists continue to be welcomed in Russia and the region.
  • The Foreign and Commonwealth Office has not changed its travel advice to Russia. There is advice on travelling to Ukraine which can be viewed here https://www.gov.uk/foreign-travel-advice/ukraine but this issue directly relates to Ukraine/Crimea, it does NOT include Russia.
  • It’s good to be reminded of just how large Russia is. St Petersburg is 1300 miles away from Crimea in Ukraine, and Moscow is 850 miles away. Even during these last two weeks whilst the story has been at its peak on our TV screens, we have had NO negative reports from our clients travelling or our contacts working on the ground.
  • If any further news becomes available we will update this information.

Real Russia Offices

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Postal and Delivery Services

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Country status updates

Azerbaijan

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The Azerbaijani Visa Application Centre and Consulate will be closed on the following dates:

  • 26th of September
  • 9th of November (National Flag Day)
  • 26th – 27th of December (Boxing & Christmas Days)

As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

From February 1, 2016, citizens of United Arab Emirates, Qatar, Oman, Saudi Arabia, Bahrain, Kuwait, Japan, China, South Korea, Malaysia and Singapore will be able to obtain a 30 days single entry visa in all international airports of the Republic of Azerbaijan.

Belarus

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The Belarussian Consulate will be closed on the following dates:

  • 10th of May (Radonitsa)

As a result, there will be no visa application submissions or collections on this day and this day will not count towards the visa processing time. Please also note that Consular and Visa Section of the Embassy of the Republic of Belarus is closed every Wednesday. For any further information, or if you have any questions, please contact our visa team.

China

Chinese Flag

The Chinese Visa Application Centre and Consulate will be closed on the following dates:

  • 3rd – 4th of October (National Day)
  • 26th – 27th of December (Boxing & Christmas Days)

As a result, there will unfortunately be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

Kazakhstan

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The Kazakh Consulate will be closed on the 22nd, 23rd and 25th of March due to Navrooz Holiday.

As a result, there will unfortunately be no visa application submissions or collections on these days and these days will not count towards the visa processing time. Please also note that Consular and Visa Sections of the Kazakhstan Embassy are closed every Wednesday.

In accordance with the Governmental Regulation №483 from June 26, 2015 to the amendments and additions to the Decree of the Government of the Republic of Kazakhstan dated January 21, 2012 №148 citizens of the United Kingdom, United States of America, Germany, France, Italy, Malaysia, Netherlands, United Arab Emirates, South Korea, Switzerland, Spain, Belgium, Hungary, Monaco, Singapore, Australia, Norway, Sweden, Finland and Japan are exempt from visa requirements for visits up to fifteen calendar days from the moment of crossing the state border between July 16, 2015 to December 31, 2017.

For any further information, or if you have any questions, please contact our visa team.

Kyrgyzstan

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The Kyrgyzstan Consulate will be closed on the following dates:

• 26th December (Boxing Day)
• 27th December (Christmas Day)

As a result, there will be no visa application submissions or collections on these days and these days will not count towards any visa processing time.

In accordance with the law «About introduction of a visa-free regime for citizens of some states within 60 days» nationals of the following countries can visit Kyrgyzstan without a visa till 31 December 2020: Australia, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Brunei-Darussalam, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States of America, Vatican.

For any further information, or if you have any questions, please contact our visa team.

Mongolia

Mongolia Flag

The Mongolian Consulate will be closed on the 29th of December due to Independence Day.

As a result, there will be no visa application submissions or collections on this day and this day will not count towards the visa processing time. Please also note that Consular and Visa sections of Mongolian Embassy are closed every Wednesday and Friday. For any further information, or if you have any questions, please contact our visa team.

Russia

Russian Flag

The Russian Visa Application Centre and Consulate will be closed on the 4th of November due to the Day of National Unity.

As a result, there will be no visa application and business invitations submissions or collections on this day and this day will not count towards the processing time. For any further information, or if you have any questions, please contact our visa team.

Following the presidential order, as of 10th December 2014 all applicants over 12 years of age applying for their Russian visas in the UK, Denmark, Myanmar and Namibia are required to provide their biometric data at the time of having their visa documents submitted for processing at the consulate.

Information on the requirements and the new process may be found here.

At the moment we experience delays when issuing letters of invitation on the following services:

  • 8 working days for Single and Double entry invitations
  • 14 working days for Multiple entry invitations

Please take it into consideration when planning your trip to Russia.

Invitations on other service levels are issued on time.

If you have any concerns or questions, please contact us at visas@realrussia.co.uk or via phone on +44(0)207 100 7370 and we will be happy to help.

Tajikistan

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The Tajikistan consulate will be closed on the 26th and 27th of December due to Boxing and Christmas Days.

As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

Turkmenistan

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The Turkmenistan Consulate will be closed on 21st and 22nd March due to Navrooz Holiday. As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

Ukraine

Ukrainian Flag

The Ukraine consulate will be closed on the following dates:

  • 14th of October (Defender’s Day)
  • 26th – 27th of December (Boxing & Christmas Days)

As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

Uzbekistan

Uzbekistan Flag

The Uzbekistan Visa Application Centre and Consulate will be closed on the following dates:

  • 8th of December (Constitution Day)
  • 26th – 27th of December (Boxing & Christmas Days)

As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

Vietnam

Vietnam Flag

The Vietnam Embassy will be closed on the following dates:

  • 2nd of September (National Day)
  • 26th – 27th of December (Boxing & Christmas Days)

As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

On 22 June 2015, the Vietnamese Embassy received formal notification that the Government of Vietnam will not require a visa for British, German, French, Spanish and Italian citizens travelling to Vietnam (for all purposes) for a period of up to 15 days, and on the basis of meeting all conditions prescribed by Vietnamese laws.

The visa exemption period has been extended from 01 July 2016 to 30 June 2017. If you wish to enter Viet Nam at least two consecutive times without visa, the next entry must be at least 30 days after the previous exit. Otherwise, you still need a visa.