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We have won!

The Real Russia team are thrilled to announce that we have been crowned Russia’s Leading Travel Agency 2017. It’s our fifth award in this category, and we're proud of every single one of the awards that we have received for the last five years, as each one reflects the expertise, dedication and passion we put into each journey that we are lucky enough to help with.

As the World Travel Awards are voted for by real customers, alongside those who work in the travel industry, and demonstrate their satisfaction, they are especially important to us. We are incredibly proud of this achievement – it means that as a company we are on the right track and exceed our customers’ expectations. A massive thank you to everyone who voted for Real Russia, and to our staff and partners who make all the best options for you possible, helping us to achieve the quality and high standards we strive towards for travel to Russia!

Three members from our Volzhsky team attended the 2017 Award ceremony on the 30th of September in St Petersburg, which was held in the Marble Hall of the Russian Museum of Ethnography, with the official after party in the ballroom at the luxurious five-star Hotel Astoria.

 

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Our colleagues, Alla, Eugene and Natasha after receiving the award.

 

As our Operations Director Eugene Kharisov said, "It’s our fifth award in this category, and each win has filled us with pride, as it shows that our passionate and experienced team are consistently, year on year, exceeding our customers' expectations".

Click here to watch an interview with our Operations Director Eugene Kharisov as he explains why this award is so important to us.

Read our blog about the ceremony!

2013 - 2017: Five years of success

The World Travel Awards were established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry. Being honoured by this prestigious industry and consumer award for the last five years is very important to us. To win, shows recognition of our commitment to quality and the highest of standards.

More awards mean more responsibility. We’ll continue to dedicate ourselves to providing the best service and options for you. Our teams in Volzhsky, Moscow, London and Loughborough, as well as our partners around the world, have been working very hard to create unforgettable experiences for each and every one of our customer.

Through hard work and passion, and with the support of customers and partners, we hope to be able lay claim to the title for a sixth year running at the 2018 World Travel Awards European Gala. To retain our position as Russia’s Leading Travel Agency against a very competitive market, we will endeavour to offer the best service, advice and level of experience available.

As the travel industry is a very changeable and challenging environment, we ask our customers to let us know how we are doing by reviewing us on TripAdvisor. This will help to ensure we continue to meet the expectations and needs of travellers.

Charity we sponsor this year

We believe that together we can make changes. For 2017, we are delighted to make a donation to our nominated charity, The Life Route. The Life Route is a charity that helps people with disabilities in Russia, bringing them access to life skills and practical training that they may not otherwise receive. It makes a huge difference to the lives of the disabled people and their parents.

Thank you to all of you who voted for us and made this donation possible.

To find out more about the charity's current projects visit The Life Route website available in English here and follow The Life Route page on Facebook.

Our services

The largest country in the world, Russia is also one of the most extraordinary countries in the world; with its rich cultural and historical heritage, amazing nature, and warm people. We are happy to make travelling there possible for everyone. A lot of people say, “I would love to visit Russia one day...”, but they say it in a way that implies that they never will. If you want to visit Russia, you must! And we are here to assist you.

We know a lot about Russia, and can offer experiences and services that are not available elsewhere. It’s our mission to provide unique itineraries, accommodation, train tickets, rail tours, local guides, transfers and visa applications for complex journeys in Europe, Russia, China and Mongolia, as well as along the Trans-Siberian railway, so that all may experience the unique beauty within Russia and the surrounding areas. Start planning your next trip with us by contacting our travel experts today.