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Electronic ticket services for Russian trains

Electronic ticket services provide one of the easiest ways to book tickets for Russian trains as they remove the need for the actual tickets to be sent from Russia to you.

They are the quickest, and safest, way for you to book, receive confirmation and manage your order for Russian train tickets.

What are electronic ticket services?

Electronic ticket services allow you to reserve a confirmed place without the need for issuing a physical paper ticket at the time of booking.

There are two types of electronic ticketing services provided by the Russian railways (RZD), these are:

What is an e-ticket?

An e-ticket is an official confirmation that your places on a train have been paid for and booked. We will send you your e-ticket by email when we have processed your order, at which point all you need to do is print it out and take it with you to Russia.

You cannot board the train using only the e-ticket; you must exchange it for a physical ticket at any railway ticket office in Russia or, alternatively, at specific exchange points and terminals in selected cities.

As the e-ticket is wholly in Russian we will also provide you with a translation, in English for, your reference.

Which cities have exchange points?

The cities below have a dedicated point for exchanging your e-tickets. If your departure city is not listed here then you should exchange your tickets at the railway station booking office.

Station: Paveletsky station
Serves: Voronezh, Tambov, Volgograd and Astrakhan.

Address: Moscow, metro station Paveletskaya,Paveletsky station, Cash hall.

Metro: Paveletskaya

Phone: +7 (495) 783-51-48

Schedule
Working hours:
from 10:00 to 22:00 daily

Lunch break:
from 14:00 to 14:45

Technical breaks:
from 16:00 to 16:10
from 19:00 to 19:10
from 21:00 to 21:10


Mos Paveleckiy
Mos Paveleckiy Map

Station: Leningradsky station
Serves: Estonia, Finland, St. Petersburg and northwestern Russia.

Address: Moscow, metro station Komsomolskaya, Komsomolskaya sq. 3, Leningradsky station, Hall № 2, Cash desk for main-line trains, desk “Registration of electronic tickets”.

Metro: Komsomolskaya

Phone: +7 (495) 775-58-34

Schedule:
Working hours:
Around the clock

Lunch break:
from 14:00 to 14:45

Technical breaks:
from 09:00 to 09:30
from 12:30 to 12:40
from 16:30 to 16:40
from 19:00 to 19:10
from 21:30 to 21:40
from 23:50 to 00:10
from 03:30 to 04:00

Mos Leningradskiy
Leningradskiy Map

Station: Kazansky station
Serves: Central Asia, Ryzan, Ufa, Samara and Novorossiisk.

Address: Moscow, metro station Komsomolskaya, Komsomolskaya sq. 2, Kazansky station, Hall №3

Metro: Komsomolskaya

Phone: +7 (495) 783-51-46

Schedule:
Working hours:
from 10:00 to 22:00 daily

Lunch break:
ffrom 14:00 to 14:45

Technical breaks:
from 16:00 to 16:10
from 19:00 to 19:10
from 21:00 to 21:10

kazanskiy photo
Kazanskiy Map

Station: Moskovsky station
Serves: Moscow, Murmansk, Novgorod

Address: St.Petersburg, Nevsky prospect, 85, Cash hall № 2 Desk “Registration of electronic tickets”.

Metro: Ploshchad Vosstania or Mayakovskaya

Phone: +7 (812) 436-13-52

Schedule
Working hours:
Around the clock

moskovskiy photo
Moskovsky Map

Station: Railway station
Serves: All directions.

Address: Samara, Railway station, Passenger hall Desk «Registration of electronic tickets».

Phone: +7 (846) 332-54-72

Schedule
Working hours:
from 08:00-20:00

Lunch break:
from 15:00 - 15:40

Technical breaks:
from 17:50 - 18:00
from 19:50 - 20:00

Samara Photo

Station: Railway station
Serves: All directions.

Address:420020, Tatarstan (Republic of), Kazan, Privokzalnaya sq., Railway station main building, Passenger hall №2.

Phone: +7 (843) 292-00-24

Schedule
Working hours:
Around the clock

Lunch break:
from 14:00 to 14:30

Technical breaks:
from 07:50 to 08:00
from 09:20 to 09:40
from 16:40 to 16:50
from 19:50 to 20:00
from 23:45 to 00:05
from 03:30 to 04:00

Kazan Photo

Station: Railway station
Serves: All directions.

Address: Nizhny Novgorod, metro station Moskovskaya, Railway station, hall № 1.

Phone: +7 (831) 248-37-23

Schedule
Working hours:
Around the clock

Lunch break:
from 14:00 to 14:45

Technical breaks:
from 07:50 - 08:00
from 11:00 - 11:10
from 17:20 - 17:30
from 21:30 - 21:40
from 23:50 - 00:10
from 03:30 - 04:00

Nizhny Map

Station: Railway station
Serves: All directions.

Address: Rostov-Na-Donu, Privokzalnaya sq. 1/2, Passenger hall. Desk «Registration of electronic tickets».

Phone: +7 (863) 238-25-82

Schedule
Working hours:
From 09:00-21:00

Lunch break:
from 13:00 - 13:45

Technical breaks:
from 11:00 - 11:15
from 15:45 - 16:00
from 17:45 - 18:00

Rostov Map

Station: Railway station
Serves: All directions.

Address: Irkutsk, Chelnokova st. 1 , Railway station building, Advance booking hall, entrance № 2.

Phone: +7 (3952) 63 70 22

Schedule
Working hours:
From 8:00 - 20:00 (Mon-Sun)

Irkutsk Map

Station: Railway station
Serves: All directions.

Address:644020, Omsk, Lekont st. 1, Railway station, service centre hall.

Phone: +7 (3812)44-24-21

Schedule
Working hours:
From 08:00 - 19:30 daily

Lunch Break:
From 13:30 - 14:00

Technical Breaks:
11:00 - 11:10
16:00 - 16:10

Omsk Photo

Station: Railway station
Serves: All directions.

Address: 630004, Novosibirsk, Shamshurin st. 43, Railway station, cash hall (1st floor).

Phone: +7 (383) 251-01-19

Schedule
Working hours:
From 08:00 - 20:00 daily

Lunch Break:
From 13:00 - 13:45

Technical Breaks:
From 09:00 - 09:10
From 11:00 - 11:10
From 16:00 - 16:10
From 18:00 - 18:10

Novosibirsk Photo

Notice: An additional ticket office is open at the station for e-tickets exchange only.

Station: Railway station
Serves: All directions.

Address: Vladivostok, Aleutskaya st. 2. Railway station building, cash desks for main-line trains. Desk “Registration of electronic tickets”.

Phone: +7 (4232) 24-77-51

Schedule
Working hours:
From 9:30 - 18:30, Sunday is a day-off.

Lunch Break:
From 12:00 - 12:30

Technical Breaks:
From 16:30 - 17:30

Vladivostok Photo
Vladivostok Map

How do I know which train station to go to?

In some Russian cities, including Moscow and St Petersburg, there are more than one railway station serving different directions.

On the English translation we will also include the name of the departure and arrival stations so you know where to go. Alternatively we can arrange for a transfer to collect you and ensure that you arrive at the correct station safely on time.

What do I need to show to get my ticket?

Once you are at the ticket office (also known as a KASSA (KACCA)), or at an exchange point at the railway station, you should present a printed copy of the voucher that was sent to you via email as well as the government issued identity document with which you booked your tickets.

If you are travelling with children who have their own passport then you may also be required to show a translated copy of their birth certificate.

How long will it take to exchange the tickets?

The printing and issuing of the tickets will only take a few minutes. However if there is a queue, or the desk is closed for a lunch break, then the process can be delayed. As such we recommend that you exchange your tickets as soon as possible once you have arrived in Russia; or at least an hour before your train departs. This will help to alleviate any problems.

Can I exchange the tickets at any train station?

Yes you can, as long as the station is inside Russia. If you have more than one journey then you can obtain all of your tickets at the same time.

Are e-tickets safe?

Yes, they are very safe and millions of people use them every year.

Can I use e-tickets for all trains?

No, E-tickets can be selected for use on domestic journeys within Russia and a limited number of international journeys within Europe. Look for the E Reg Icon icon in our booking system to find out if e-registration is available for your journey.

After I have exchanged my e-ticket do I need it anymore?

No, once you have exchanged the e-ticket for the actual tickets you do not need it anymore; in most cases the office exchanging your tickets will retain it.

What happens if I lose my e-ticket?

This is not a problem as anyone finding it will be unable to collect your tickets without your identity document, and will not be able to cancel them and collect any money as only we can do that.

All you would need to do is print another copy or contact us and we will be happy to help.

Does everyone listed have to collect at the same time?

No. If there is more than one person listed on the e-ticket then any one person who is listed may collect all the paper tickets for the whole group.

Please note: If you are travelling in a group and want to collect your tickets separately you must have separate e-tickets.

Can I collect a ticket for someone else using their e-ticket?

No. This is not possible unless you are also listed on the e-ticket.

What is electronic registration?

With e-registration no physical tickets are issued, your places are reserved and confirmed at the time of booking and you are pre-registered onto the train before its departure. We will send you a voucher by email to confirm your booking and you should print this out and have it available to present to the guard, along with the identity document used to book your place to board the train. Where e-registration is available, it is one of the easiest ways to travel by train in Russia.

How do I know which train station to go to?

In some Russian cities, including Moscow and St Petersburg, there are more than one railway station serving different directions.

On the English translation we will also include the name of the departure and arrival station so you know where to go to or, if you prefer, we can arrange for a transfer to the correct rail station for you to get you there safely on time.

What do I need to present to board the train?

You should present a printed copy of the voucher you were sent via email and the government issued identity document with which you booked your tickets.

If you are travelling with children who have their own passport then you may also be required to show a translated copy of their birth certificate.

Is e-registration safe?

Yes, it is very safe and millions of people use it every year.

Can I use e-registration for all trains?

No. E-registration can be selected for use on journeys within Russia and a limited number of international journeys within Europe. Look for the E Reg Icon icon in our booking system to find out if e-registration is available for your journey.

After I have used my voucher to board the train do I need it anymore?

Yes. Once you have boarded the train you should keep your voucher so that you may show it for any subsequent inspection.

What happens if I lose my voucher?

This is not a problem as anyone finding it will be unable to board the train or use it without your identity document, and will not be able to cancel it and collect any money as only we can do that.

All you would need to do is print another copy or contact us and we will be happy to help.

Does everyone listed have to board the train at the same time?

No. but if are travelling in a group and are not planning on boarding the train together, or are travellin in different carriages, each passenger will need their own copy of the voucher.

I have further questions, can you help me?

Yes. We we try to make the information and services on our site as clear, complete and honest as possible, but if you have any further questions please feel free to contact us and we will be happy to help. Alternatively, feel free to browse through our forums or look through our short guide to russian trains about rail travel.