Yes, it is possible to cancel booked train tickets and recieve a refund however there is a standard administration charge of £10 (or USD/EUR equivalent) for each ticket you wish to cancel.
Refunds are caclulated on a sliding scale and will depend on how fare in advance you are cancelling your tickets, generally the further in advance you cancel your tickets the more you can be refunded. Refund rules will vary depending upon the country of travel but generally work on a similar sliding scale principle.
If you have been issued a paper ticket we will need the paper ticket to issue your refund; if you have already recieved the paper ticket you'll need to post them to our Moscow office at your own charge. Because we need the paper ticket to process the refund, we will calculate the refund date as the date we recieve the ticket, not when we request the cancellation. If you have international paper tickets and are already travelling, it may be difficult to cancel the tickets. In that case, you would need to go to the ticket counter in the nearest station and cancel them there. You'll recieve a cancellation receipt but not a refund. You then send the cancellation receipt and unused tickets to our Moscow office and we can process the refund, minus your cancellation fee.
Cancellations must be made before the departure date and cannot be made if you miss your train. You have up to four months from the date of cancellation to send us your cancellation receipt and unused ticket.
If you've booked E-tickets, and haven't collected your tickets yet, or have E-registration tickets we can cancel the tickets as soon as you notify us. Please note, if you contact us outside of our Moscow office working hours they will be dealt with the next day.
If you are in Moscow and feel that the language barrier may stop you from being able to cancel, feel free to pop into our Moscow office and our staff will be happy to help.
- Any postage costs incurred by yourself in receiving the tickets are non-refundable.
- Where cancellation requests are received within eight hours of the time of departure, we cannot guarantee that any refund will be offered by the ticket issuer.
If you wish to cancel tickets, please contact your travel specialist who can advise you on your specific case.