Frequently Asked Questions about Russian Train Travel

Millions of people safely travel across Russia, China and Mongolia every year, locals and tourists alike. In some ways, the Trans-Siberian trains are some of the safest trains to travel on. 

• Every carriage is looked after 24/7 by at least one attendant known as provodnistas. 
• Every passenger must show their ticket upon entry and present with it official ID; for foreign visitors this will generally be a passport.
• At every stop, the trains are inspected to ensure cleanliness and safety.
• There are containers under bunks or seats to store luggage or valuables. 
• Some compartments will only have a simple lock on the sliding door, however, other trains will have aditional security devices which can be attached to the fitted handle/lock unit. There may also be a steel switch at head-height on the door panel which, when pulled down, prevents the closed door from being slid open. 
• As with anywhere, don't agree to look after other people's luggage or store it in your compartment.

Moscow has nine major train stations which are all served by the Metro Circle line. Each station serves a different direction, making turning up at the right station before you travel slightly easier. 

If you are worried about turning up at the wrong station, remember to take the English-language itinerary Real Russia will send with your tickets as it will state your departure station. 

For a complete no-worry experience, you can book a transfer from your accommodation to the station through Real Russia here.

The Russian translation for both the station name and its nearest Metro have been included to help when navigating in Moscow.

Saint Petersburg has five major train stations, which are easily accesible by the Metro. Each station serves a different direction, making turning up at the right station before you travel slightly easier.

If you're worried about turning up at the wrong station, remember to take the English-language itinerary Real Russia will send with your tickets as it will state your departure station.

For a complete no-worry experience, you can book a transfer from your accomodation to the station through Real Russia. 

The Russian translation for both the station name and its nearest Metro have been included to help when navigating in Saint Petersburg.

The Trans-Siberian and Russian rail network serves hundreds of stations. You can find stations for some of our most popular destinations throughout Russia and along the Trans-Siberian railway below.

The local translation for both the station name and its nearest Metro (where appropriate) have been included to help when navigating.

To find out more about e-tickets, including the difference because e-registration and e-ticket, how to exchange them and where, you can use our Electronic Tickets and Registration page.

Many Russian stations also offer self-service ticket machines now. These are reasonably easy to use, and often lack the queues that are common at the manned ticket kiosks. They also have the advantage of being available 24 hours a day.

To find out more about paper tickets you can use our rail tickets page. This will explain how to purchase tickets, delivery and cancellation options as well as general station info.

• ​There will be an electronic departure board showing the train number, destination, departure and platform. Smaller stations may still use paper noticeboards.
• Learn, or keep a copy of, your destination in the its native language as very few will have English translations and announcements will be made in the native language.
• When you know your train platform, head through the departure hall to the main platform area, each platform will be clearly numbered.
• When boarding you can find your carriage by checking the numbers on train doors. 
• At the enterance to the carriage will be a provodnista who will check all your documents are in order before you board.
• Larger stations will have porters to carry your baggage but how much they charge will vary.

Yes, Russian trains are almost always punctual. This is particularly impressive for trains that cross international borders along the way, such as trains 4 and 20 heading for Beijing.

Russian Railways do recommend that you arrive at train stations a minimum of 1 hour before departure, this is especially stressed for Yeketerinburg, Volgograd, Kazan,  Kaliningrad, Moscow, Nizhny Novgorod, Samara, Saransk, St. Petersburg, Sochi and Rostov-On-Don station.

Up to 30 minutes before its departure time. We recommend boarding early so you're not in a rush and have time to get settled.

Yes, your passport will be used as an ID check against the details on your ticket.

This is seperate to a customs check at borders; these can take several hours and you'll find more information about the proccess in this blog by travel writer Matthe Woodward here.

You'll need to purchase a new ticket for the next train if you would still like to make your journey.

If your travel plans have changed, please see details on how to cancel tickets in our Buying Rail Tickets Guide, and contact us so we can assist.

If you have stored your baggage on board before getting off again, to buy snacks or stretch your legs, and are not back in time for departure you'll need to contact the Station Master immediately. They will attempt to help you resolve this.

If you require any help, call our 24-hour emergency support service on +44 (0) 207 100 7370.

If you have an Electronic Registration voucher you can reprint your voucher. If you have an Electronic Ticket you haven't exchanged for your paper ticket,  you can also simply reprint your voucher.

If you have already exchanged your e-ticket for a paper ticket, or originally purchased a paper ticket,, and it has been lost or damaged you will need to pay a fee to have it replaced. When travelling late at night, the ticket offices may not be open, but it is still worth trying as staff will be as helpful as they can.

If you require any help at all, call our 24-hour emergency support service on +44 (0) 207 100 7370.

Russian trains usually fall under five categories, you can find a full overview of them on our Russian Train Types page.

There are several common carriage layouts across the Trans-Siberian. Some vary slightly and privately-owned trains, like the Grand Express, can vary significantly. 

 You can find more detailed information on our Carriage Classes below.

• First Class - Sleeper
• First Class - Seated
• Second Class - Sleeper
• Second Class - Seated
• Third Class - Sleeper

First class carriages are made up of two-person cabins. If you want sole occupancy of a cabin you can buy both tickets. There are usually two lower berths in each cabin that can be changed between couch and bed, like a futon, with a small table between.

Occasionally, there will be one berth above the other so only the bottom berth will flip into a couch. 

At each end of the carriage are toilets with washing facilities and a provodnista will have a room in the carriage so you'll alwyas know where to go as a point of contact.

Seated first class carriages are generally found on the Sapsan and Allegro trains. They offer extended leg space and are laid out similarly to European trains; with one or two seats either side of an aisle. Luggage space can usually be found to the rear of the carriage.

Second class is made up of nine cabins like first class, but there are four people to a cabin. If travelers want to share the cabin between just two, they would have to buy all four tickets; this can sometimes work out cheaper than buying two first class tickets. Like first class, the lower bunks can be turned into a couch with two bunks above and a table between the bottom two bunks. There will be washing facilities at either end of the carriage and the provodnista will have a room in the carriage as a point of contact for any problems.

Second class seats are laid out similarly to European trains, with two seats of two seats seperated by a small aisle. The seats won't have as much leg room as first class and luggage space is normally at either end of the carriage.

Third class is made up of ‘open cabins’, each with space for up to six people. Each ‘cabin’ offers the same two up, two down layouts as second class (though the beds do not fold up, or become sofas) with two additional bunks in the corridor, one above the other. Up to 54 people can travel in each carriage. At either end of each carriage are toilets with washing facilities.

Many trains on the Russian and Trans-Siberian routes have the option of gender-specific cabins. This means when you are booking if there is an empty cabin available, you can book a bunk in it and specify it as single gender. This means only travellers of the same gender will be able to book places in that cabin. Once a cabin has been specified as gender-specific, it cannot be changed for that leg of the journey.

You can also book a bed in a cabin that has been specifed gender-specific by looking for the  symbol on our booking system.

Not all countries that have connections with the Russian rail network have gender-specific cabins. Beaar this in mind if you're travelling outside of Russia as gender-specific cabins may become mixed-gender when you cross the border.

We cannot guarantee that single gender cabins will be available. The earlier you book the more likely it is that you will be successful in creating a single gender cabin or contact our travel experts for further advice.

You can also read our blog from HowDareShe travel writer Jessica about her experiences as a solo female traveller here.

Disabled facilities are not widespread, they're only available on select trains travelling between Moscow and Saint Petersburg, such as the Sapsan.

Carriages with disabled facilities will be equipped with a lift at the carriage entrance to help passengers with limited mobility get on and off the train. The cabins themselves will have wider corridors and larger cabins to accommodate wheelchairs or other walking aids. 

The wider hallways are not across the wh ole train so people who use wheelchairs will have difficulties accessing other parts of the train, such as the restaurant carriage. 

For passengers with visual impairments, all switches, power sockets, call buttons etc. have brail instructions and special audio devices that make it easier to contact the provodnista.

Each disabled cabin will have its own bathroom facility with enough room for those with limited mobility or wheelchairs. They're also installed with handrails, lighting and sound boards for passengers with visual or audio impairments. 

Most stations have facilities for passengers with disabilities, including disabled toilets, and wheelchair ramps.

To discuss your exact travel requirements please contact our travel experts for further advice.

Children are welcome to travel the Trans-Siberian and depending on their age may recieve discounted tickets, this will vary depending on the route and rail provider.

It's worth remembering, several sections of the Trans-Siberian will have no stop for several hours and the train will not be equipped with entertainment with children so you'll need to bring your own.

At border crossing, restrooms are likely to be closed so you'll  need to look up the timings prior to travel to work around these times.

When boarding the train, children must have their own passport or be listed in their parents passport, or have a copy, and translation, of their birth certificate. If children are listen in their parent's passport, a photo of the children must be included.

Speak to our travel specialists if you would like to make sure you have all the documents you need. 

Yes. In both second and third class, you will find these either on your bunk, or they will be passed out upon boarding the train. They will come in a sealed packet, and you will need to make your own bed. In first class your bed should be made for you.

The bedding will include a top and bottom sheet, as well as a pillowcase. 

Each bathroom will consist of a toilet and a wash basin. The quality can vary depending on the type of train selected, and the class of ticket purchased. On some of the privately run trains between Moscow and Saint Petersburg showers may be provided in some classes but generally there will not be shower facilities. 

Generally, they are clean and stocked with soap and toilet paper and are cleaned regularly throughout the journey. It is worth bringing spare toiletries as third class will have up to 54 passengers in a carriage so they will be very busy and likely run out of toiletries. We suggest bottled water for brushing teeth, spare toilet roll and your own hand towel. 

Many older trains will lock the bathrooms a half hour before pulling into a station, whilst stationery, and until a half hour after leaving it. The bathrooms are likely to be busy before these times because of this.

At border crossing, trains can remain stationary for up to 6 or 7 hours so take this into account.

On most long-distance trains there will be a restaurant car serving freshly cooked local dishes and a variety of hot and cold drinks. Restaurant carts are not open 24 hours a day so keep a note of opening times. 

Traditonally, Russian trains have operated on Moscow time, however, journeys from 1st August, which can be purchased from 4th May, will be moving to local time so the restaurant carriage time will be adjusted to local time. You'll be able to find opening hours in the restaurant carriage and can always ask the provodnista for help.

On some trains there will also be snack trolleys wheeled through the train at regularl intervals. If there's no snack trolleys you can often purchase snacks and drinks from the provodnista's cabin.

Each carriage will have a samovar for hot water so you can take tea, coffee, instant noodles and soups. You can pack them in advance of buy them along the way, theyre available at most stations or supermarkets near the stations.

Station shops won't stay open 24/7 so be sure to stock up on supplies during daytime stops. 

One of the more interesting places to shop, especially at smaller stops, is with local traders who sell local produce from the train platform or through the windows of each carriage.

It's also best to pack your own cutlery and travel mug.

Vegetarians shouldn't have many problems. While meat dishes are profilic across the Trans-Siberian, especially Mongolia, vegetarian dishes will be available on most menus and many platform traders will be selling home-made bread and fresh fruit and vegetables.

The same advice can be offered to Vegans, although they will need to take more precautions ordering off of menus and should plan to bring good where possible to eat alongside fresh food fromt raders. This could be instant noodles and soups, granola bars, dried fruits and nuts etc. 

Those with gluten and lactose intolerances will need to take the same precautions at home. It will probably be safer to purchase fresh food from platform traders, the language barriers can make ti hard to ask what is in restaurant car meals. 

For other dietary requirements, or further advice, please contact our travel specialists.

No, smoking has been banned on Russian trains and at stations since 2014. Be aware, some locals  may smoke in the space between carriages but it is illegal and carries a hefty fine so we would not recommend joining them.

It's illegal to smoke within 15 metres of the enterance to any rail station in Russia. This ban is extended to all platforms for suburban trains.

Signs will be very clear where you can, and cannot, smoke. There are severe fines for breaking these rules so make sure to pay attention.

The maximum allowed hand luggage is 36kg for second and third class, 50kg for first class, and the dimensions (height, length and width) cannot exceed a combined total of 180cm.

In addition to the permitted hand luggage, each passenger is permitted to take a briefcase, handbag, a camera, umbrella, and other small items free of charge provide the sum of the three dimensions does not exceed 100 cm.

Bear in mind that you will want to stow your luggage once on-board (in the storage provided under the bottom bunk for instance) and so you will not want it to be too big and bulky as it will not be able to fit.

If you are planning on transporting any luggage, or other object, that is larger than the sizes specified, or otherwise takes up a lot of space, please contact our travel specialists who will be able to advise you on the best course of action as an extra baggage car ticket may be required.

There are bike rules for Russian trains, but from personal experience, we know how these are enforced can vary depending on the provodnsita. 

It is generally okay to carry bikes on board and the smaller they are, the better, with fold-up bikes being ideal.

You will store your bike in the baggage car of the train. An attendant will check in your bike and give you a receipt/ticket which you must show when you leave the train to retrieve your bike. 

You cannot purchase space in the baggage car when buying tickets as the cost will depend on the weight and size of the bike and must be purchased at the station.

Advise your travel specialist if you're bring a bike so they cna give you more advice.

In first class there is an electrical outlet in every room, in addition to lower power outlets in each bathroom. 

In second class there are generally two sockets in the corridor in addition to low power outlets in each bathroom. In some older carriages, you may only find one outlet. This will be in the corridor, at the top of the bathroom door.

In third class, you will only find low power outlets in the bathrooms.

If you are able, we would advise taking spare batteries where possible or portable travel chargers for your electrical devices to minimise how much you'll need to rely on plugs. Taking a travel adapter with multiple USB charging ports is also useful.

Wi-Fi is generally not available on the train, but most of the larger train stations will have Wi-Fi.

The availability of Wi-Fi is increasing constantly but because of the remote areas of the train routes you should not expect to have Wi-Fi on your journey. We would recommend saving as much information offline, like maps and phrase books, as you can before you leave.

Across Russia, Mongolia and China you'll find use of English, and non-native, languages is limited so we'd recommend memorising a few stock phrases. You'll find knowing at least a few phrases will help endear you to locals who will appreciate your efforts. 

Before leaving for your trip, buy a simple phrase book or download an offline translation app on your phone.

We also offer a variety of guided tours and day trips with English speaking guides to make sureyou can get the most of your travels.

If the language barrier does cause any problems for you, contact one of our travel specialists and they should be able to advise you of the best course of action.

Yes. For any journey within Russia, or along the Trans-Siberian railway, visas will be required. There are a variety of different visas depending on how long you intend to stay in a country, and how many times you intend to leave and re-enter.

Real Russia can assist with several visas, offering professional support at every stage of the visa process.

To make the process even easier, if you are planning on travelling through more than one country on the Trans-Siberian railway, we have put together a special page, outlining the process.

Here is our full page on how to register your visa.

Please note: if you are spending less than 7 working days in one city, you do not need to register your visa. Please re-check the requirements with our visa specialists before traveling.

Yes, travel insurance is very important when travelling in Russia and along the Tran-Siberian routes. Real Russia work with Columbus Direct to offer travel insurance that will cover you for Russia and the Trans-Siberian railway.

Traditionally, trains within Russia operate their train schedule on Moscow Time (MT), however, journeys from 1st August, which can be purchased from 4th May, will now be operating on local time.

Tickets for journeys from 1st August, which can be purchased from 4th May, will be printed to display arrival and departure times in local times, however, tickets before this date will still show arrival and departure times in Moscow time. 

Train stations will continue to have clocks that display both Moscow and local time for the current time.

Staff in the stations will also be happy to offer any help you may need.

When booking your train, you will find that our system you will have the option to display times in Moscow or local to make planning as convenient as possible for you.

When boarding the train, you will be asked to show  your ticket along with your identification document used to book it. If your identity document number does not match the information on your ticket, you will not be allowed to board the train.

If at the time of travel, you are having a new passport, make sure you have both documents with you (your new and old one). If you do not have the old passport with you, we would need to cancel your tickets and re-book them under the new document details. Please take into consideration that this is subject to cancellation fees, plus the value of a new ticket. The exact cancellation fees are confirmed at the time of cancelation.

Please note: If you have a booking in progress or completed, inform our Travel Specialists in the case your identification document details change.

Popular travel writer, and Real RUssia friend, Matthew woodward has written a very helpful Trans-Siberian Guide on what to pack.

It is possible to transport pets on the Trans-Siberian with restrictions. Tickets must be bought that allow pets to accompany you. In the Real Russia booking system, these places are marked by the  symbol and are only available in second and third class.

Any pets taken with you must be small, such as small dogs, cats or birds. And all animals must be kept in a age of pet carrier of some kind. These carriers must be able to fit in the spaces available for regular luggage. 

Pets such as large dogs, or carriers that do not fit in the luggage space provided, are not permitted to travel in the carriage with you on a 'pets included' tickets. They may be able to travel in the baggage car, though these tickets must be purchased at the station of departure. 

An exception to these rules is made for guide dogs who are allowed anywhere on-board free of charge.

You can find details of available train discounts here. 

There is a small chance of catching the tick-borne disease Encephalitis from May until the end of July when trekking in Yekaterinburg, Irkutsk or other rual locations. Vaccination is recommended for those that have planned outdoor activities. Other than this, please consult a qualified medical practioner for advice for advice relevant specially to you.

We recommend card for major cities and cash for smaller towns and the train itself. While trains do increasingly offer card payments, they become unreliable when far out from towns or cities because they require an internet connection and there is little mobile signal in the countryside. 

You'll always need to make sure you have local money btu you can only exchange Mongolian currency in Mongolia so you will need to take money to exchange, EUR and USD tend to have the best rates, or use ATM's in Ulan-Bator to withdraw local currency.

You can find information on our money page here and compare the best rates on the market today.

Border crossing takes several hours, with waits of up to four hours on either side of the border.

Several uniformed border guards will board the train, one group of guards will go cabin to cabin checking visas and passports. These guards will also check customs declarations are completed and handed over. The other groups will check bags and cabins. During these checks you'll be asked to remain seated in your cabin.

This process will happen on both sides of the border.

Once the passenger border checks have been carried out you'll be allowed to leave the train. If you do, make sure you take any valuables and have what you need for the next hour or two. This is because new carriages will be added or removed. 

It may seem a little worrying when the train moves off without you, but this is standard and will happen three or four times. when the train leaves for the final time the provodnista will make sure you're not left behind. This process will also happen on both sides of the border.

Real Russia is your travel specialist for Trans-Siberian journeys between Moscow and the Far East.

For further questions about buying Russian rail tickets, how to pay for your tickets, please visit Real Russia Rail ticket page.

If you are in need of any assistance while you are travelling, we offer a dedicated 24-hour telephone support service.

For all emergencies, you can call us on +44 (0) 207 100 7370 where our operators are available to provide help 7 days a week, 365 days a year.

If you experience any problems while you are away, our team can offer guidance and support. If, for example, you are experiencing difficulty boarding a train, collecting your train ticket or any number of other travel issues, you can call our emergency helpline for immediate assistance.

If you have any further questions, you can do one of the following:

• Contact our travel specialists
• Consult our Knowledgebase
• Speak to your fellow travellers in our forums
• Check out our guide to buying rail tickets
• Find out more about reading rail tickets