If you’re in need of assistance whilst travelling we offer a dedicated 24 hour telephone support service.
For all emergencies you can call us on +44 (0) 207 100 4981 where our operators are available to provide help 7 days a week, 365 days a year.
If you are a Real Russia TravelSim user then calls to our helpline are free for the first three minutes. Click here for more information on the Real Russia TravelSim.
If you experience problems whilst away, our team can offer guidance and support. If for example you have mislaid your passport, you are experiencing difficulty boarding a train or any number of other travel issues, call our emergency helpline for immediate assistance.