Staying safe when travelling to Russia! Keep up to date with the latest Coronavirus travel information and advice.

Contacting Real Russia

The easiest way to contact us is by using our Contact Us Form, where one of our specialists will respond and answer your query.

You can also contact us via phone or request a call back from one of our specialists (during opening hours only):

Customer Line: +44 (0) 207 100 4981

Head Office: +44 (0) 207 100 7370

You can also chat online now to one of our specialists via Livechat

You can find answers to many questions in our knowledge base, as well be able to contact our team by email, chat or via the following social channels:

Opening hours - telephone, chat & email

Travel Enquiries: Visa Enquiries:
Monday to Friday 06:00 - 15:00 GMT Monday to Friday 06:00 - 15:00 GMT
Saturday Closed Saturday Closed
For the safety of our team, we are all currently working remotely. Unfortunately, this means that it is currently difficult to take phone calls. Where possible, please only contact us by live chat or email. We apologise for this inconvenience, and thank you for your understanding.

Please see the following link to for any processing issues and public holidays which may be affecting the opening hours of our offices.

Submission and collection of documents from London office

Following the UK Government guidelines, our office will be closed from 6th January 2021 until further notice, but our team will continue to support our clients via email on or via phone on +44 (0) 207 100 4981. We would please ask you not to post any visa related documents to our office at this time.

Unfortunately, we are unable to offer fully managed visa service in London. In order to find out how we can assist you during the lockdown, please contact us directly.

Collection of visa orders
Monday, Wednesday and Friday 10.00 GMT 13.30 GMT
Saturday and Sunday Closed Closed



Passport Collection and Delivery times
Monday, Wednesday and Friday 17.30 GMT 18.00 GMT
Saturday and Sunday Closed Closed
Bank / public holidays (unless advised otherwise) 10:00 – 13:00 GMT



Passport Collection and Delivery times
Monday, Wednesday and Friday 10.00 GMT 13.00 GMT
Saturday Closed Closed
Bank / public holidays (unless advised otherwise) 10:00 – 13:00 GMT

London Office

Big Ben Address: Real Russia Limited, 122 Minories, London, EC3N 1NT
Phone: +44 (0) 207 100 4981
Fax: +44 (0) 207 900 3633

Head Office

Loughborough Address: 4-5 Wards End, Loughborough Leicestershire, LE11 3HA
Phone: +44 (0) 207 100 7370

Moscow Office

Kremlin Address: Real Russia, 9 Bolshaya Maryinskaya Street, Office 313, Moscow, 129 085 Map | Tube to office | Security Pass
General enquiries: +7 (495) 616 80 86
Fax: +7 (495) 602 4754

Volzhsky (Volgograd) Office Contact Details

Address: Real Russia, Office 2.22-2.23, Pushkina 76, Volzhsky, Volgograd, Oblast, 404104

Quick reference email address For travel related enquiries such as train / plane tickets, hotels, transfers, apartments etc. For visa, visa support or visa registration related enquiries. For general enquiries. For marketing enquiries including social media, content and guest blogging requests.

Careers at Real Russia

Do you have experience in the travel industry and a passion for Russia? Then send us your CV and tell us a little more about yourself.

See our careers page for a list of our current vacancies.

Contact form


If you haven't received a reply from Real Russia within two working days, please check your spam/junk folder

I need emergency assistance whilst I am travelling

If you’re in need of assistance whilst travelling we offer a dedicated 24 hour telephone support service.

For all emergencies you can call us on +44 (0) 207 100 4981 where our operators are available to provide help 7 days a week, 365 days a year.

If you are a Real Russia TravelSim user then calls to our helpline are free for the first three minutes. Click here for more information on the Real Russia TravelSim.

If you experience problems whilst away, our team can offer guidance and support. If for example you have mislaid your passport, you are experiencing difficulty boarding a train or any number of other travel issues, call our emergency helpline for immediate assistance.

Real Russia's Terms & Conditions

All products and services provided by Real Russia are subject to our terms and conditions, which should be read before making a purchase.