Contacting Real Russia

PLEASE NOTE: Due to COVID-19 our London office will be closed to the public until further notice. We will be continually reviewing when is the most appropriate time to reopen. We will still take enquries over live chat, on the phone, or via email; the details of which can be found elsewhere on this page.

Please do not send any documents to our office unless specificlly requested.

For further information about coronavirus, please see our frequently asked questions.

You can discuss your visa and travel arrangements with our dedicated specialists based in London. We will be happy to answer any questions you may have as well as assist you with submitting your visa application documents. If you prefer, you can also collect your train tickets and passport with visa instead of having them posted to you.

Do you have experience in the travel industry and a passion for Russia? Then send us your CV and tell us a little more about yourself.

See our careers page for a list of our current vacancies.

If you’re in need of assistance whilst travelling we offer a dedicated 24 hour telephone support service.

For all emergencies you can call us on +44 (0) 207 100 7370 where our operators are available to provide help 7 days a week, 365 days a year.

If you are a Real Russia TravelSim user then calls to our helpline are free for the first three minutes. Click here for more information on the Real Russia TravelSim.

If you experience problems whilst away, our team can offer guidance and support. If for example you have mislaid your passport, you are experiencing difficulty boarding a train or any number of other travel issues, call our emergency helpline for immediate assistance.

All products and services provided by Real Russia are subject to our terms and conditions, which should be read before making a purchase.