Contacting Real Russia

The easiest way to contact us is by using our Contact Us Form, where one of our specialists will respond and answer your query.

You can also contact us via phone on +44 (0)207 100 7370 or request a call back from one of our specialists (during opening hours only).

You can also chat online now to one of our specialists via Livechat

You can find answers to many questions in our “Ask Olga” knowledge base, as well be able to contact our team by email and chat, at our my.realrussia.co.uk website.

Opening hours - telephone, chat & email

Travel Enquiries:		Visa Enquiries:
Monday to Friday	07:00 - 18:00 GMT	Monday to Friday	07:00 - 18:00 GMT
Saturday	08:00 - 16:00 GMT	Saturday	closed
11 & 12 June	07:00 - 17:00 GMT	11 & 12 June	07:00 - 17:00 GMT

Please see the following link to for any processing issues and public holidays which may be affecting the opening hours of our offices.

Service status page

Submission and collection of documents from London office

You can discuss your visa and travel arrangements with our dedicated specialists based in London. We will be happy to answer any questions you may have as well as assist you with submitting your visa application documents. If you prefer, you can also collect your train tickets and passport with visa instead of having them posted to you.

Passport Collection and Delivery times
Weekdays	09.00 GMT	18.00 GMT
Saturday	Closed	Closed
Bank / public holidays (except 25, 26 December and 1 January)	09:00 – 12:00 GMT
11 & 12 June	09:00 – 17:00 GMT

London Office

	Address:	Real Russia Limited, Unit 5, The Ivories, Northampton Street, Islington, London, N1 2HY Map
	Phone:	+44 (0) 207 100 7370
	Fax:	+44 (0) 207 900 3633

Head Office

	Address:	4-5 Wards End, Loughborough Leicestershire, LE11 3HA Map
	Phone:	+44 (0) 207 100 7370

Moscow Office

	Address:	Real Russia, 9 Bolshaya Maryinskaya Street, Office 313, Moscow, 129 085 Map \| Tube to office \| Security Pass
	General enquiries:	+7 (495) 616 80 86
	UK direct dial:	+44 (0) 207 100 4988
	Fax:	+7 (495) 602 4754

Volzhsky (Volgograd) Office Contact Details

	Address:	Real Russia, Office 40-41, Pushkina 76, Volzhsky, Volgograd, Oblast, 404104 Map
	Phone:	+7 (844) 339 8083
	Fax:	+7 (844) 339 6770

St. Petersburg — Contact Details for PRE-PAID and General Registration assistance

	Address:	Hotel Piterskaya, Nevskiy Av. 74-76, Lit. A, Unit 39H, 191025 (entrance from Liteyniy Avenue 63) Map
	Phone:	+7 (951) 673 8980

Quick reference email address

travel@realrussia.co.uk	For travel related enquires such as train / plane tickets, hotels, transfers, apartments etc.
visas@realrussia.co.uk	For visa, visa support or visa registration related enquires.
info@realrussia.co.uk	For general enquires.

Contact form

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I need emergency assistance whilst I am travelling

If you’re in need of assistance whilst travelling we offer a dedicated 24 hour telephone support service.

For all emergencies you can call us on +44 (0) 207 100 7370 where our operators are available to provide help 7 days a week, 365 days a year.

If you are a Real Russia TravelSim user then calls to our helpline are free for the first three minutes. Click here for more information on the Real Russia TravelSim.

If you experience problems whilst away, our team can offer guidance and support. If for example you have mislaid your passport, you are experiencing difficulty boarding a train or any number of other travel issues, call our emergency helpline for immediate assistance.