Contacting Real Russia

Following the UK Government guidelines, our office will be closed from 6th January 2021 until further notice, but our team will continue to support our clients via email on visas@realrussia.co.uk or via phone on 02071007370. We would please ask you not to post any visa related documents to our office at this time.

Unfortunately, we are unable to offer fully managed visa service in London. In order to find out how we can assist you during the lockdown, please contact us directly.

Do you have experience in the travel industry and a passion for Russia? Then send us your CV and tell us a little more about yourself.

See our careers page for a list of our current vacancies.

If you’re in need of assistance whilst travelling we offer a dedicated 24 hour telephone support service.

For all emergencies you can call us on +44 (0) 207 100 7370 where our operators are available to provide help 7 days a week, 365 days a year.

If you are a Real Russia TravelSim user then calls to our helpline are free for the first three minutes. Click here for more information on the Real Russia TravelSim.

If you experience problems whilst away, our team can offer guidance and support. If for example you have mislaid your passport, you are experiencing difficulty boarding a train or any number of other travel issues, call our emergency helpline for immediate assistance.

All products and services provided by Real Russia are subject to our terms and conditions, which should be read before making a purchase.