Frequently Asked Questions

In this section of our site, you will find questions that we are frequently asked and some general answers to them.

We try to ensure that information contained in this section is accurate and up to date, however if you don't find what you are looking for here or have specific questions, please either check our forum for answers, post you own question to the forum or contact us, and we will be happy to help.

A visa to the Russian Federation is a document stuck into your passport, permitting stay in Russia for a specific period of time and for a specific purpose such as tourism or business. A visa lists the period during which you may stay in Russia, the number of times you may enter and leave, your passport details and some information about the inviting party. Please note, that your Russian visa is an exit permit just like it's an entry permit. If you lose it or stay over your designated departure date, leaving Russia could be more troublesome than entering it.

Please note: Do not try to enter Russia just using Visa Support Documents, you will be deported immediately at your own cost! The visa is a full page document pasted into your passport and you can see what one looks like by clicking here.

Most foreign nationals, including those from the UK, are required to have entry visas to travel to the Russian Federation. Citizens of former CIS Republics, except Georgia and Turkmenistan, may enter Russia with their national passports.

If you are in transit through Russia and do not leave the airport, then you will not need a visa. However, if you are in transit and need to leave the airport, for example to stay overnight in a hotel or transfer to a different airport, then you will need a visa. If your stay in Russia during your transit is less than 72 hours we may obtain a transit visa on your behalf, please contact us for details.

It takes between 2 working days and 6 weeks to get your visa depending upon the type that you need. The cost also varies accordingly to type and how quickly you need it from less than £130 for a tourist visa to approx. £600 for an express service on a multiple entry one year business visa.

In our service tables, we list processing days as a guide to how long it will take to get your visa from the Russian Consulate for the type and service you require. Processing days are business days and exclude weekends, UK public holidays, official Russian public holidays and postal time.

• Click here to use our visa calculator to find out more about your specific requirements

It is very important that you confirm your visa is suitable for your journey before you use it. As some of the information on your Russian visa will be in Russian, we have produced a short guide on deciphering what it says.

• Click here to see the guide on reading a Russian Visa

Tourist visas are valid for up to one month and allow either a single or double entry and exit, while business visas are valid from between 1 to 12 months and may allow multiple entries and exits.

No, a Business visa may be issued for any reason. Basically, a business visa often allows more flexibility.

Yes, you can. The type of visa you choose depends on the purpose and the length of your trip. For a tourist visa to Russia, you must have confirmed accommodations or transit information for every night of your stay in the country. We will provide you with visa support invitation to satisfy this requirement and confirming your accommodations/itinerary. No hotel reservations or bookings are needed on your part. Remember, you must register your visa when you arrive in Russia. If you have a Russian spouse who is living in the UK, and you will be travelling in together, they can apply for a private visa for you without needing a visa support invitation. Please contact us for more information.

No, you can only have one active visa for a specific country in your passport at any one time.

If you have an active visa (that is a visa that is not expired, used or cancelled) for Russia in your passport (or in a second passport) at the time we apply at the consulate for a new one, then the current active visa will be cancelled when the new visa is issued; this will mean submitting both passports to the Consulate in cases where the existing visa is in a different passport from the new one being applied for.

You should take this into consideration when ordering a new or replacement visa, if you have any questions then please feel free to contact us and we will be happy to help.

Sorry, no you can't, as we provide only tourist and business visas and visa support documents. Friends or relatives who will host you during your Russian visit will need to obtain a visa invitation for you from the Passport and Visa Department of the local Police Precinct. This original official invitation will need to be mailed to you as Russian Consulates worldwide accept only original private visa invitations. Obtaining this type of invitation can be a very lengthy and troublesome procedure, and we suggest applying for either Tourist visa or Business visa instead. However, if you have received your original invitation documents from Russia and want us to help you prepare, lodge, collect and check your visa then please contact us and we will be happy to help.

To check on the progress of your application with us, please click here and then enter in your application reference number. If you have lost this, then please contact us.

You will also receive automatic emails and notifications from our system as the status of your visa application changes.

A Russian Tourist visa is issued for the exact dates you request and as shown on the invitation up to a maximum of 30 days inclusive of day of entry and exit. Please note you may not enter Russia before the visa starts and you must leave Russia before the visa expires and as such we would suggest that you add a few days before and after your expected dates of travel to allow for changes in your plans and you can then enter and leave Russia within that period.

In case you have provided us wrong details or forgotten about something, please contact our UK office immediately and we will see what we can do. Depending upon which stage we are at with your application, we may be able to make the alteration without charge, make it with an additional charge or not to change it at all.

If you are a Russian citizen and have a valid Russian passport, you have to enter Russia with it and there is no visa required.

If your Russian passport has expired you must renew your Russian passport and travel on this.

The consulate will only process a visa for a person born in Russia if they can prove that they have never had, or have renounced, their Russian citizenship. Remember, even if your Russian passport has expired, or you obtain a second foreign passport, this does not mean that you are no longer a Russian citizen.

Please find below links to a series of short guides on reading your visa:

• Russian Visa
• Chinese Visa
• Belarussian Visa
• Mongolian Visa

There is no need to apply for a child’s visa as long as they are included in one of their parent’s passport. In this case, they will only have to pay £10.00 for visa support document.

If a child has a separate passport, then they will need to obtain a separate visa as well.

Please be aware that children applying for Russian visa may need to provide some additional documents with their applications depending on who they are submitting their applications with or/and who they will be travelling to Russia with.

1. No additional documents are required when a child is applying together with parent(s) of the same surname.
2. When a child is applying together with parent(s) of a different surname, a copy of child’s birth certificate needs to be presented. In the event where, for example, a child is travelling with their mother whose surname in her current passport is her actual married name and the child bears a surname of her ex-partner, then a copy of mother’s marriage and divorce certificate has to be provided. Generally speaking, a connection between child’s and parent’s surname, if different, has to be always proved.
3. When a child is travelling to Russia either alone or with somebody else who is not their parent; in this case the additional documents include a copy of one of their parent’s passport and a signed copy of a parental consent letter. Please note that if the child travels with their parent or somebody else but is applying for their visa separately, then a copy of parent’s/that person’s passport along with a copy of their valid Russian visa has to be supplied too.

Birth, marriage or divorce certificate and a parental consent letter do not need to be notarised, apostilled or witnessed by a solicitor and you should not send the originals unless you are specifically asked to do so.

If the child cannot sign the application form themselves, then the parent should sign it on their behalf and note this under the signature, e.g. Mother/Father.

If you wish to obtain a three, six or twelve month visa for a child to accompany an adult travelling on a business visa, then you need to be aware of the following:

1. To allow us to raise the "accompanying family member" visa support documents, at least one parent must be travelling with the child and have their business visa support issued at the same time as their child. A copy of the child's birth certificate is also required.
2. The “accompanying family member” visa support documents provider has to be the same as that of the related parent's visa; so if the parent(s) arranged their own visa support (i.e. not through Real Russia), they will need to do the same for their child.
3. When submitting a child’s application once the parent’s visa has already been issued, then a copy of their parent’s passport along with a copy of their valid Russian visa has to be supplied too.
4. A child's accompanying family member visa dates must be the same as or within the parent's.

Finally, all of the above explicitly applies to the UK only. Consulates’ rules in other countries may be different. Please check before you apply.

A new law simplifying the private visa application process for children was introduced in March 2010.

Governed by this rule and under the following conditions, the children can apply for a Russian visa without a visa support document:

1. A child is under 18 years of age
2. The parent they will be travelling to Russia with is a Russian passport holder

The parent holding a Russian passport has to submit their child’s application in person at the Russian Visa Application Centre.

The documents to be supplied are as follows:

1. Child’s passport
2. Child’s passport-sized picture. Generally speaking, the Consulate’s requirement is to provide a photograph which is not older than 6 months. However, as children change very fast, their picture has to be taken within a few weeks of the application and cannot be same as in the passport.
3. Child’s visa application form signed either by child or their parent
4. Parent’s original Russian passport
5. Parent’s original UK visa (either stamped in the Russian passport or a separate residence permit) or original UK passport
6. Child’s original birth certificate
7. Parent’s original marriage/divorce certificate if the child’s and parent’s surname differs
8. Any extra paperwork for non-UK nationals where applicable (please check our website for more details)

Please contact us for more information.

If you are applying for your visa yourself, you should bring your support documents, your passport which must be valid for 6 months after your proposed departure from Russia and have two blank pages, a single passport photograph, the consular fee (postal order or cash only), proof of medical insurance and a completed application form. If you are self-employed or unemployed, you will also need to provide your recent bank statements. Anyway, it is always a good idea to get in touch with the Russian Visa Application Centre in order to check the latest update on the required documents.

Unfortunately, you cannot send your documents to the Consulate by post, as following the presidential order, as of 10th December 2014 all applicants over 12 years of age applying for their Russian visas in the UK, Denmark, Myanmar and Namibia are required to provide their biometric data at the time of having their visa documents submitted for processing at the consulate.

Information on the requirements and the new process may be found here.

In many cases, yes we can.

If you have a UK residency permit, a UK residency visa (such as ILR or a spouse visa) or a long term UK visa (such as work or student) then generally we can process your application.

If you wish to obtain a visa for a EU passport, a passport that does not require entry clearance into the UK or have a short term UK visa then generally we can process your application if you can show you have been a resident in the UK for 90 days or more.

Citizens of Latin America, Africa and Asian countries should get their visas in the Russian Consulate of their native countries.

All passport holders of African countries (except South African) and Asian and South American countries, Afghanistan, Pakistan, Algeria, Egypt, Iran, Iraq, Nigeria, Cameroon, China, Vietnam, India, Bangladesh, Sri Lanka and countries that border these should contact us before making an application.

Even if you are not a British passport holder or not currently in the UK in most cases we can process your Mongolian, Kazakh, Belarus and Vietnam visa application for you. Unfortunately, we will not be able to process your Russian visa, as following the presidential order, as of 10th December 2014 all applicants over 12 years of age applying for their Russian visas in the UK, Denmark, Myanmar and Namibia are required to provide their biometric data at the time of having their visa documents submitted for processing at the consulate.

Information on the requirements and the new process may be found here.

If you are not in the UK when applying for your visas you will need to send your applications to us by courier or secure post and we would return them the same way.

If you wish us to return your passport and visas by courier, select "Other courier — price on application" as the return delivery option when ordering your visa, complete the credit card authorisation form, enclose this with your applications and we will charge your card directly for the return courier to your requested address. If you are in mainland Europe then you may choose to use Royal Mail international signed for delivery at the time of ordering your visa online by selecting "European mainland delivery" as the return delivery option.

For the return courier or European mainland delivery, please ensure that you give us the full return address including a post code and local contact telephone number — you may use the comments box on the online form for this purpose.

In all cases passport holders of African countries (except South African) and Asian and South American countries, Afghanistan, Pakistan, Algeria, Egypt, Iran, Iraq, Nigeria, Cameroon, China, Vietnam, India, Bangladesh, Sri Lanka and countries that border these should contact us before making an application.

No, Real Russia cannot provide work permits for foreign nationals who wish to work in Russia, these can only be obtained from the company that you are going to work for in Russia. If you are going to work in Sakhalin then please see the following information.

We also cannot issue visa invitations with the purpose of "education" or "study", again this is only legal if issued by the school, college or university that you will be attending.

If required we can help with the processing at the consulate of these visas, please contact us for details.

Before the Russian Consulate in London accept the applications for visas from non-UK nationals (not applicable to the passport holders of Canada, Czech Republic, Poland, Singapore, Slovak Republic, Sweden and USA, among others), they require the applicants to demonstrate that:

• They have been lawfully residing in the UK, i.e. are in a possession of the relevant long-term UK visa (for example, South African nationals) or
• They have been residing in the UK for a minimum period of time

Usually this is 90 days for most nationals of the European Union countries along with New Zealand and 180 days for Australians. If however, the passport holders of Australia or New Zealand have got an entry stamp entitling them for a six month stay in the UK, this seems to be sufficient for the Consulate regardless of how far in advance it was obtained. Please note that this rule is subject to change so please contact us if it applies to you.

Please note: The proof of residency requirement does not apply to the applicants of Russian business or humanitarian visas where the visa support is provided as a "telex".

If you have been asked to provide the proof of your residency or address in the UK you should submit one the following documents:

Only supply copies of these documents unless we specifically ask for the original.

1. Copy of UK passport

   If you are a dual national, you may provide a copy of your UK passport. This does not need to be notarised.

2. UK visa or UK entry stamp

   If you have a valid UK visa in your passport or a UK entry stamp, please mark the relevant page with a small sticker/tab.

   If your UK visa or entry stamp is in another passport, please provide a copy its photo page along with a copy of the visa or stamp with your application documents.

   Despite the official rule stating that if you have a UK entry stamp, it would need to show that you had entered the UK at least 90 days prior to applying for the Russian visa, the Russian Consulate in London is known to accept the visa applications even for those UK entry stamp holders who had arrived only a day before they submitted their visa request. Note that this is subject to change so please contact us if this applies to you and we will be able to check the current requirements with the Consulate.

3. Letter from employer, school or university

   Letter from your employer, school or university on headed paper, dated no more than two weeks, before you submit your visa application to the consulate. It must confirm your name and as a minimum the month and year of your employment or enrolment.

4. Utility bills

   Copies of utility bills such as council tax, gas, electricity or water. These must cover the previous 90 day period and detail both your name and UK address. The latest bill must be dated no earlier than two weeks prior to submission of your documents to the Consulate.

5. Bank statements

   Copies of bank statements should cover the previous 90 day period, detail your name and UK address and must not be older than two weeks at the time of applying for your visa to the consulate. The most recent balance should ideally provide a minimum £100 a day while in Russia.

   They may be copies of official paper statements (i.e. those sent by post), printouts of online statements or bank printouts. For online statements or bank printouts it is desirable, though not mandatory, that you get them stamped and signed by the bank. Please click here for more information.

Please note that credit card bills, bank statements in excel format, mobile phone bills and tenancy agreements are not acceptable.

Please note that the documents listed in point 2 (entry stamp), 3, 4 and 5 are considered to be a sufficient proof of residency only for certain nationalities (usually Australian, European Union, and New Zealand passport holders). To check the requirements based on your nationality, please visit the tourist or business visa page and select your nationality in section “What documents do I need to provide with my application pack?

All foreign citizens arriving in the Russian Federation must register their visas within seven working days of their arrival (excluding weekends and official public holidays). An unregistered visa can cause problems and delays with even the most common tasks that require a passport as identification and even cause you to be denied exit from Russia.

Visa registration procedures and requirements can differ in each city and region of Russia. Please see our short guide to registering your visa for more information.

Applicants answering “self-employed” or “unemployed” to the question regarding their current employment status on a Russian visa application will need to provide copies of their bank statements for the last full three months to demonstrate that they can fund their trip.

Where the applicant’s home address matches their work address they will also be asked to provide bank statements as well unless the applicant can provide a letter from their company stating that they are a company employee, please note that the applicant cannot sign this letter themselves.

Homemakers, retired people and students are not required to submit the bank statements in any event.

If you have been asked to provide bank statements for a Russian visa application, then they must meet the following requirements:

1. Cover the last 90 days and be no more than two weeks old at the time of application.
2. Preferably are the official bank statements sent by post.
3. Internet or bank-printouts are acceptable as long as they “look official” and include the applicants name and the account details. Printouts no longer need to be signed and stamped by the bank however it is preferable if they are.
4. Mention the applicant’s name (or the company’s name as per details on the application form).
5. The most recent balance must provide for a minimum £100 a day while in Russia.
6. May be from a bank account held anywhere in the world, not necessarily a UK one.
7. May be a current, deposit or savings account statement.
8. Credit card statements are not acceptable.
9. Copies are acceptable; please do not send the originals unless specifically asked to do so.

If the applicant doesn’t have three months of official statements covering the last 90 days then it is possible to provide a mixture of official statements and internet/bank printouts, for example; official statements for two months and an additional online statement showing the same account details for one month.

If the balance on the most recent statement does not cover the minimum £100 a day requirement then the applicant should also supply one of the following:

1. A letter from their company stating that the company they work for/ host organisation in Russia will cover all their expenses.
2. A mixture of statements from two sources, for example; three months bank statement from a current account and also a copy of the most recent savings account statement proving the additional funds.
3. A letter from themselves confirming the actual length of their planned trip and showing enough money to cover this period (for example, this may be a private visa valid where the official invitation is for 90 days whilst the client is expecting to stay in Russia for a week only). However applicants should be aware that the consulate may decide to grant a visa only for the period requested.
4. A letter signed by their friend or relative confirming that they will financially support the applicant if the need arises. A copy of the friend’s or relative’s photo page from their passport should be provided along with copies of their last full three months bank statements as detailed above.

When applying for your Chinese visa the application form will require: your employment status, profession, employer details and employment sector. Depending on your job sector and/or title, this may slightly alter the application process.

Currently this may affect people employed in the following areas:

1. Member of national parliament
2. Government official
3. Media (for example: publishing and photography, TV or radio, writer, journalist, ETC.)
4. Religious worker
5. Active duty military personnel

For each of the professions mentioned above please note that you cannot apply earlier than a month before your planned date of entry to China. Extra attention will be paid to your application, and so you will have to supply additional documentation. Hotels and inbound, outbound transportation to China will need to be pre-booked, with proof of booking supplied; this is to clearly point out to the consulate there are no gaps in your itinerary.

Therefore, along with your full visa application pack, we advise that you submit the following:

• Inbound and outbound travel tickets
• Proof of a hotel booking for the duration of your stay in China

Recommended (but not essential):

• A letter from your employer, confirming that you are travelling purely as a tourist, not for business reasons, and do not intend to work.
• Internal travel confirmations (if applicable).

If you supply all additional information this may reduce the chance of the consulate requesting further details. Please keep in mind the approval of your visa lies entirely with the discretion of the Chinese consulate, as they handle all applications individually.

It is likely that, if approved, your visa length will only be for the duration of your stay, matching your inbound and outbound ticket dates, and not the standard tourist visa; although, this may be dependent on your individual trip details.

If you are unsure and would like more clarity, or specific information tailored to your personal circumstance, we recommend that you contact our visa team who are happy to help.

On the 10th February 2003, the requirements for Migration cards came into force for the purposes of migration control into the territory of the Russian Federation. Every foreign citizen (except for the members of the diplomatic missions and international organisations) is required to fill in a migration card when entering Russia. You can view a sample card here.

You will be given a migration card by your carrier before you enter Russia, they are also available at the ports of entry. You should complete both parts (entry and exit) and hand this over to the passport control officer on entry.

Please keep it safe and hand it back again to the passport control officer at departure. If you lose your migratory card you should report this to the regional bodies of the Federal Migration Service (FMS) within three days.

Please note that your next entry into the Russian Federation may be restricted if you do not submit your migration card when leaving the country.

Generally the Russian visas cannot be extended except in cases such as:

• Missing your flight
• Accident
• Serious illness
• Seat unavailability in case of an open-date ticket

In all the cases mentioned above, our Moscow office can extend your visa for up to 2 weeks and you will need to provide the appropriate documents to prove your case. The cost of the exit visa varies according to circumstances and will be between £100 to £250. If you believe that you may need to stay for more than 30 days, you should consider a business visa.

In that unfortunate case, you need a new exit visa.

First of all, you must contact a local police precinct and make a request for an official document confirming that your visa was lost. To make the processing easier we recommend you to state that your documents were lost, not stolen.

Then, you need to get a new passport from the British Embassy in Moscow.

With the documents mentioned above, one matt finished photo and your return ticket (with the fixed returned date), you should go to our Moscow office. We will process a new exit visa for you. Please note that the processing takes no less than 5 business days.

No, you cannot extend a multiple entry visa, you need to leave Russia and apply for a new visa.

You may "import" into the Russian Federation up to $10,000 (or equivalent) and "export" up to $3,000 without declaring it at the customs. If you export from the country a sum of money over $3,000 and up to $10,000 it must be declared upon departure.

If you are exporting from the country a sum of over $10,000 you must provide documentary proof that you either imported it into the country or have legally obtained it whilst in the country.

If you complete a declaration form to state that you are bringing in more than $3,000 you must ensure that it is stamped by a Customs official at your port of entry or it will not be valid. Declaration forms are freely available at the ports of entry.

If you cash travellers cheques, or obtain money from a bank, make sure you keep all documents as proof. Please note, that travellers cheques may be difficult to cash and be charged at a premium, outside of Moscow and St. Petersburg. Sterling may also be difficult to change so we recommend you take either US dollars or Euros.

NOTE! If you fail to complete a declaration form on arrival or to get it validated by Customs officials your foreign currency and non-declared items may be confiscated when you leave Russia and you may be fined.

Our customer services team can be reached on +44 (0) 207 100 and are available to provide assistance all year round. With TravelSim, you can call this number for absolutely free for the first three minutes, ensuring help is at hand.

Please also visit our customer services page, alternatively email our customer services team and they will be happy to help.

A Reciprocal Health Care Agreement is in operation between the UK and the Russian Federation that entitles UK citizens to free emergency treatment in a Russian hospital. However, we strongly recommend that travellers take out full insurance cover for medical treatment and accidents as Private medical treatment can be expensive and public health care is often not of European standards.

You can order travel insurance for as little as £7 a trip that will cover you travelling in Russia and throughout the region.

The following nationals are required to provide proof of travel insurance with their Russian visa applications:

• Austria
• Belgium
• Estonia
• Finland
• France
• Germany
• Greece
• Italy
• Israel
• Luxembourg
• Portugal
• Spain
• The Netherlands

When providing proof of travel insurance the document should be either in English or Russian and contain:

1. Name(s) of the person(s) covered.
2. Period of coverage (has to include the travel dates).
3. Area of coverage (can mention Russia or generally Europe or worldwide).

The Russian Consulate in London accepts the proof of policy in the following formats:

1. Certificate from the insurance company.
2. An emailed confirmation of the purchased insurance as long as it looks official (it is recommended to print the email together with sender’s and recipient’s email addresses).
3. Letter from the bank which needs to be stamped and signed by the bank office.
4. Company support letter stating, among other information, that for their forthcoming trip(s) to Russia, the applicant will be covered by the company insurance. There is no need to mention the insurance details in this case (period and area of coverage). Please note that this option usually refers to business applications, however if the company covers their employees also for their personal trips, these applicants can provide a letter confirming the same.

A copy of the proof of insurance is acceptable therefore please do not send the originals unless specifically requested and please don't send the insurance policy booklet.

All applicants for a Belarus visa must submit a copy of their medical insurance certificate with their visa application.

The insurance certificate must:

1. Match the full name of the visa applicant
2. Identify the name, address and phone number of the insurance company
3. Be valid for the entire duration of the visit to Belarus and the requested visa validity dates
4. Specify the territorial validity as the Republic of Belarus
5. Be for a minimum cover of 10,000 Euros

UK passport holders do not need to submit a copy of medical insurance for a Transit visa, if they can provide confirmation of direct train tickets.

If required you can order suitable travel insurance from our partner by clicking here.

Russian Official Public holidays include:

• 1st and 2nd January — New Year's Holiday
• 7th January — Russian Orthodox Christmas
• 23rd February — Defender of Motherland Day
• 8th March — International Women's Day
• 1st and 2nd May — Labour Day
• 9th May — Victory Day (VE Day)
• 12th June — Declaration of Sovereignty Day (founding of Russian Federation)
• 4th November — Russian Unity Day
• 12th December — Constitution Day

Please note that most, if not all official offices, including the consulates in the UK will be closed on these days — and often, there is a "go slow" just before and just after.

The Russian consulate in London has announced the following list of closures for 2015. Please note that they are also closed on 25 December and either closed or work half day only on 26 December and 31 December. The exact opening times on these days in 2014 are yet to be confirmed:

• 3, 4 November - Day of the National Unity
• 1, 2, 5, 6, 7, 8, 9 January — New Year's Holiday and Russian Orthodox Christmas
• 23rd February — Defender of Motherland Day
• 9th March — International Women's Day
• 1st and 4th May — Labour Day
• 11th May — Victory Day (VE Day)
• 12th June — Declaration of Sovereignty Day (founding of Russian Federation)
• 4th November — Day of the National Unity

Although the closure dates may be slightly different elsewhere, these are likely to apply to other consulates worldwide as well as to the Russian authorities issuing the visa support documents. Remember, the public holidays are excluded from the processing time and often cause delays. Please bear this in mind when ordering your visa or visa support documents.

Yes, visitors should carry their passports with a registered visa and migration card at all times as random document checks are carried out by local police. Failure to provide proper documentation can lead to detention and fines. Saying that you have your passport at the hotel will not work.

You may want to consider making a photocopy of your passport page, Russian visa page and registration stamp and keeping this safe in the event of losing your originals.

We start processing your application immediately upon receipt of your order, and, as such we can only refund the consulate tariff and postage cost elements if you cancel your order before we submit your application to the Russian Consulate.

In the event that we have already submitted your application to the Russian Consulate when you cancel your order, or in the unlikely event that your visa application is refused, we are unfortunately unable to provide a refund.

Click here for information on how to pay for your travel and visa services.