Menu

Service Status

We take pride in the standard of the services we deliver. To ensure the best experience for our customers we use the services of many organisations.

Occasionally there will be an issue that impacts upon our standard processing times or support levels, such as a country’s national holiday or a foreign consulate placing restrictions on visa applications.

Whilst these events are rare, this page will list any updates and to assist you to keep your travel plans progressing smoothly.

Visa Registration in Our Moscow Office

Real Russia are temporarily unable to register visas in our Moscow office due to a change in Russian law.

If you are travelling to Russia, it will still be necessary to register your visa. This can still be done at the hotel you are staying in. Alternatively, if you are staying with family or friends, or have booked a homestay, your host should be able to register your visa for you with the Federal Migration Service.

While we are working to resume our registration service at our Moscow office as soon as possible, our partners in St. Petersburg are still able to register the visas of those who are visiting St. Petersburg.

For further information please see our visa registration information, or contact our visa specialists.

Country status updates

Azerbaijan

Azerbaijan Flag

The Azerbaijani Visa Application Centre and Consulate will be closed on the following days:

  • 1-2 January – New Year
  • 21 January – Martyrs’ Day
  • 8 March – International Women’s Day
  • 20-26 March – Novruz
  • 9 May – Victory Day
  • 28 May – Republic Day
  • 5-6 June – Ramadan
  • 17 June – National Salvation Day
  • 26 June – Army and Navy Day
  • 12-13 August – Gurban Bayramy
  • 11 November – National Flag Day
  • 31 December – Solidarity Day

As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

From February 1, 2016, citizens of United Arab Emirates, Qatar, Oman, Saudi Arabia, Bahrain, Kuwait, Japan, China, South Korea, Malaysia and Singapore will be able to obtain a 30-day single entry visa in all international airports of the Republic of Azerbaijan.

Azerbaijani e-visas are now available. For more details, please contact our visa team.

Belarus

Belarus Flag

The Belarus Consulate will be closed on the following dates:

  • 1 January – New Year Day
  • 7 January – Orthodox Christmas
  • 8 March – International Women’s Day
  • 1 May – Labour Day
  • 6-7 May – Radonitsa
  • 8-9 May – Victory Day
  • 3 July – Independence Day
  • 7-8 November – October Revolution Day
  • 25 December - Christmas

As a result, there will unfortunately be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

China

Chinese Flag

The Chinese Visa Application Centre and Consulate will be closed on the following dates:

  • 1 January – New Year’s Day
  • 4-5 February – Chinese Spring Festival
  • 19 April – Good Friday
  • 22 April – Easter Monday
  • 6 May – Early May Bank Holiday
  • 27 May – Spring Bank Holiday
  • 26-27 August – Summer Bank Holiday
  • 13 September – Chinese Mid-Autumn Day
  • 1-3 October – Chinese National Day
  • 25 December – Christmas Day
  • 26 December – Boxing Day

As a result, there will unfortunately be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

Fingerprinting to be Introduced for Chinese Visas in the UK

The Chinese Visa Application Centre in London, Manchester and Edinburgh will be implementing fingerprinting as part of the visa application process for all UK nationals and residents.

This will apply to customers applying independently from 1st November, however, customers applying with Real Russia have been given a grace period and the new requirements will not come into effect until Monday 12th November. This gives Real Russia customers until Friday 9th November to submit their applications to the visa application centre as they close on weekends.

If you are applying for your Chinese visa after the 12th November you will need to travel to London to give your fingerprints as part of your visa application.

On the day you arrive in London to give your fingerprints, our courier will meet you with your documents, and talk you through the fingerprinting process. 

Our systems and website are being updated to match these changes, ensuring we continue to offer a simple Chinese visa service which gives you peace of mind and comprehensive support. We will also keep you updated on this situation through our website and via Facebook and Twitter

Kazakhstan

Kazakhstan Flag

Effective from 1st January 2017 citizens of 45 countries including United Kingdom, United States of America, Malaysia, United Arab Emirates, South Korea, Singapore, Australia, Japan and most EU countries are exempt from visa requirements for visits up to 30 calendar days. This arrangement is prolonged till 31 December 2019.

For any further information, or if you have any questions, please contact our visa team.

Kyrgyzstan

Kyrgyzstan Flag

In accordance with the law «About introduction of a visa-free regime for citizens of some states within 60 days» nationals of the following countries can visit Kyrgyzstan without a visa till 31 December 2020: Australia, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Brunei-Darussalam, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States of America, Vatican.

For any further information, or if you have any questions, please contact our visa team.

Mongolia

Mongolia Flag

The Mongolian Consulate will be closed on the following dates:

  • 1 January – New Year’s Day
  • 4-8 February – Lunar Calendar New Year
  • 8 March – International Women’s Day
  • 1 June – Children’s Day
  • 10-16 July – Naadam Festival
  • 29 December – Independence Day

There will also be closures in November for Chinggis Khaan day, these exact dates will be confirmed closer to the time.

As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. Please also note that Consular and Visa sections of Mongolian Embassy are closed every Wednesday and Friday.

For any further information, or if you have any questions, please contact our visa team.

Russia

Russian Flag

The Russian Visa Application Centre and Consulate will be closed on the following dates:

  • 1-8 January – New Year’s Holiday and Orthodox Christmas
  • 8 March – International Women’s Day
  • 1-3 May – Spring and Labour Day
  • 9-10 May – Victory Day
  • 12 June – Russia Day
  • 4 November – Day of the National Unity

As a result, there will be no visa application and business invitations submissions or collections on this day and this day will not count towards the processing time. For any further information, or if you have any questions, please contact our visa team.

Following the presidential order, as of 10th December 2014 all applicants over 12 years of age applying for their Russian visas in the UK, Denmark, Myanmar and Namibia are required to provide their biometric data at the time of having their visa documents submitted for processing at the consulate.

Information on the requirements and the new process may be found here.

Due to restrictions from the Federal Migration Service, there are currently delays when issuing letters of invitation on the 12 working day service for 30 and 90 day visa support. Visa support for these validity periods will take 16 days to process.

While we are working to minimise any delays, please take this into consideration when planning your trip to Russia.

If you have any concerns or questions, please contact us at visas@realrussia.co.uk or via phone on +44(0)207 100 7370 and we will be happy to help.

Tajikistan

Tajikistan Flag

The Tajikistan Consulate will be closed on the following dates:

  • 19 April – Good Friday
  • 22 April – Easter Monday
  • 6 May – Early May Bank Holiday
  • 27 May – Spring Bank Holiday
  • 26 August – Summer Bank Holiday
  • 25 December – Christmas Day
  • 26 December – Boxing Day

Tajikistan e-visas are now available. For more details, please contact our visa team using visas@realrussia.co.uk

As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. Please also note that the Tajikistan Consulate is closed every Tuesday, Wednesday and Friday. For any further information, or if you have any questions, please contact our visa team.

Turkmenistan

Turkmenistan Flag

The Turkmenistan Consulate will be closed on the following dates:

  • 12th of December (Day of Neutrality)
  • 25th - 26th of December (Boxing & Christmas Days)
  • 1st January (New Years Day)

As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

Ukraine

Ukrainian Flag

The Ukrainian Consulate will be closed on the following dates:

  • 1 January - New Year's Day
  • 7 January - Orthodox Christmas
  • 8 March - Women’s Day
  • 19 April – Good Friday
  • 22 April – Easter Monday
  • 29 April - Easter
  • 1 May - Labour Day
  • 6 May – Early May Bank Holiday
  • 9 May - Victory Day
  • 27 May – Spring Bank Holiday
  • 16-17 June - Trinity Day
  • 28 June - Constitution Day
  • 26 August - Ukrainian Independence Day
  • 14 October - Defender of Ukraine Day
  • 24-25 December - Christmas Day
  • 26 December – Boxing Day

As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

Uzbekistan

Uzbekistan Flag

The Uzbekistan Visa Application Center and Consulate will be closed on the following dates:

  • 1-3 January – New Year Holidays
  • 14 January – Day of Defenders of the Native Land
  • 8 March – International Women’s Day
  • 21-22 March – Navruz Holiday
  • 19 April – Good Friday
  • 22 April – Easter Monday
  • 6 May – Early May Bank Holiday
  • 9 May – Memorial Day
  • 27 May – Spring Bank Holiday
  • 5-6 June – Ramdan Khait
  • 11 August – Kurban Khait (Date varies on Lunar cycle)
  • 26 August – Summer Bank Holiday
  • 1-3 September – Independence Day Holiday
  • 1 October – Teacher’s Day
  • 8 December – Constitution Day
  • 25 December – Christmas Day
  • 26 December – Boxing Day
  • 31 December – New Year’s Eve

As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. Please also note that Consular and Visa Sections of the Uzbekistan Embassy are closed every Tuesday and Thursday. For any further information, or if you have any questions, please contact our visa team.

Starting from 1 Feb 2019 a visa-free regime is introduced for 30 days period for citizens of Andorra, Argentina, Australian, Austria, Belgium, Bosnia and Herzegovina, Brazil, Brunei Darussalam, Bulgaria, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Mongolia, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Republic of Korea, Romania, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom of Great Britain and Northern Ireland, Vatican. Uzbekistan e-visas are now available. For more details, please contact our visa team at visas@realrussia.co.uk

Vietnam

Vietnam Flag

The Vietnam Embassy will be closed on the following dates:

  • 1 January – New Year’s Day

    4-8 February – Vietnamese New Year

    15 April – Hung Kings Commemoration Day

    19 April – Good Friday

    22 April – Easter Monday

    29 April – 1 May – Vietnamese Unification Day and International Labour Day

    6 May – Early May Bank Holiday

    27 May – Spring Bank Holiday

    26 August – Summer Bank Holiday

    2 September – Vietnam’s National Day

    25 December – Christmas Day

    26 December – Boxing Day

As a result, there will be no visa application submissions or collections on these days and these days will not count towards the visa processing time. For any further information, or if you have any questions, please contact our visa team.

On 22 June 2015, the Vietnamese Embassy received formal notification that the Government of Vietnam will not require a visa for British, German, French, Spanish and Italian citizens travelling to Vietnam (for all purposes) for a period of up to 15 days, and on the basis of meeting all conditions prescribed by Vietnamese laws.

The visa exemption period has been extended from 01 July 2016 to 30 June 2021. If you wish to enter Viet Nam at least two consecutive times without visa, the next entry must be at least 30 days after the previous exit. Otherwise, you still need a visa.