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Book your train tickets with Real Russia

Eurasia is a vast landmass, and for many the best way to take it all in is via the many railways of the region, including the most famous of them all, the Trans-Siberian. Not only does travelling by train offer you unparalleled views and experiences, it gives you the opportunity to mix with a wide variety of cultures; creating a truly unique experience.

You can also share your adventure with family and friends by using our new TravelSim calling service, a smart and affordable way to keep in touch.

Why you should book your train tickets with us

  • We are a fully licensed and bonded specialist tour operator with direct contracts with Russian Railways and other major rail operators.
  • We can process Russian, as well as European and Asian, rail tickets either as an E-ticket, or as a paper ticket.
  • We offer E-tickets for most destinations including popular routes such as Irkutsk to Ulan Bator, Moscow to St Petersburg and Kiev to Moscow, so you are only a few clicks away from booking your journey!
  • Our services are online, trackable, competitively priced and managed to the highest standards.

Please note: A request for ticket prices using the search engine above is not a commitment to purchase. We will only take payment for train tickets once you have instructed us to do so.

Trains with special booking requirements

Train 3, from Ulan Bator to Ulan-Ude, Irkutsk or Moscow

These tickets can only be confirmed, issued and dispatched one day prior to travel, so please ensure you have a delivery address in Ulan Bator – most hotels and hostels are happy to act as a delivery address.

Click here for more information on train 3.

Trains to Kaliningrad

These trains cannot be booked online. You must buy these tickets locally due to extra paperwork that must be completed. They are not available more than 10 days before the date of departure.

Also worth remembering, is that Kaliningrad is a Russian exclave, separated from Russia by Belarus, Lithuania and Latvia. Because of this, you may need to apply for alternative, or additional, visas.

For more information on the visas required, or further advice on booking these trains, please contact our visa specialists.

Trains 801, 802, 803 and 804, between St Petersburg and Veliky Novgorod

These trains cannot be booked online, only locally, no more than ten days before the date of departure.

For more information, please contact our travel specialists.

Can you help with Trans-Siberian train tickets?

Yes, we can. The Trans-Siberian train routes (Trans-Russian, Trans-Mongolian and Trans-Manchurian) are some of the most popular train journeys in the world.

On the Trans-Russian you can see all that Russia has to offer by travelling between Moscow in the west and Vladivostok in the Far East; in fact Vladivostok is farther east than Beijing!

On the Trans-Mongolian you can get a taste of Russia alongside Mongolia and China by travelling between the ‘Three Capitals’; Moscow, Ulan Bator and Beijing.

On the Trans-Manchurian you are able to get a feel for China by travelling through the Manchuria region of the country as part of your journey between Moscow and Beijing.

Please be aware: Tickets for Train No 3 departing Ulan Bator, to Ulan-Ude, Irkutsk, or Moscow for example, can only be confirmed and issued one day prior to travel. This means you'll need to make sure you have a delivery address in Mongolia, often hotels and hostels will be happy to act as a delivery address. You may also have issues with booking this train during late Summer and early Autumn from both Ulan Bator and Beijing, we recommend departure on Beijing on train 24 and from Ulan Bator on trains 305 and 005.

Here are some links to help you get started:

Can you help with European train tickets?

Yes, we can offer train tickets throughout Europe; especially on routes that begin, or end, in Russia.

Popular routes between Russia and other European countries include:

  • Moscow ↔ Berlin on train 23/24.
  • Moscow ↔ Paris on train 23/24.
  • Saint Petersburg ↔ Helsinki on the Allegro services.
  • Moscow ↔ Helsinki on train 32/31 (the Leo Tolstoy).
  • Moscow ↔ Nice on train 17/18.
  • Moscow ↔ Vienna on train 21/22.
  • Moscow ↔ Prague on train 21/22.

When can I book my train tickets?

While Russian, Mongolian and Chinese railways don't allow booking of tickets more than a few weeks before the departure date, Real Russia can take your details at any time so we can book your train tickets as soon as they go on sale.

These are the current booking windows:

  • Russian Railways issue tickets in advance between 90 - 120 days for domestic travel (depending on the route), and 60 - 90 days for international travel.
  • Mongolian Railways issue tickets around 14 days in advance for all travel; this can change depending on demand and public holidays.
  • Chinese Railways issue tickets around 10 - 12 (sometimes up to 30) days in advance of travel; this can fluctuate depending on demand and public holidays.

Please note that these booking windows are only guidelines and all have exceptions.

Booking your train tickets with us

If you are booking within the booking window, train E-tickets can be ordered immediately. If you want to book a date outside of the booking window, Real Russia will save your booking enquiry on our system so on the first day of sale we can immediately order the tickets for your journey. We require payment before processing your booking and one of our travel specialists will be in touch to confirm your booking details before an order is made.

By taking train ticket reservations as early as we do it allows us to maximise the chance of your booking being successful, even with more popular bookings like First Class carriages and the Moscow-Vladivostok Rossiya. We are able to start the booking process as soon as the tickets go on sale which gives us an advantage over other agencies who may wait until the tickets are on sale before taking your details. It is very important that we can order your train tickets as soon as possible as there is huge demand for them; particularly for First Class tickets or any tickets bought during the summer months.

All services must be fully paid before your train tickets are confirmed and are subject to our standard Terms and Conditions.

How can I pay for my Russian train tickets?

You can pay for your Russian train tickets and their delivery (if by courier) several ways:

All services must be fully paid before your train tickets are confirmed and are subject to our standard Terms and Conditions.

 

How are my train tickets delivered?

We have several delivery options available for train tickets so you can select which option works best for you.

All delivery times here are calculated from the point at which the ticket is booked and issued.

Delivery Method Delivery Time Cost
Electronic Registration/Tickets by email 10 minutes Free
Delivery to a UK address by combined courier and Royal Mail Special Delivery ≤ 12 working days £20
Delivery to a European address by Pony Express 10 working days £35
Delivery worldwide by courier 1 to 3 working days POA
Delivery in Moscow by city courier to your hotel or apartment Date as requested £10
Delivery in St. Petersburg to your hotel or apartment Date as requested £35
Collection from our office in Moscow Date as requested Free
Collection from European booking offices By arrangement POA
Collection from our London office ≤ 10 working days £15

Can I cancel tickets that I have already purchased and get a refund?

It is possible to cancel your train ticket, however, the amount that will be available for refund will depend on how close to the departure date you cancel with the further in advance you cancel your tickets the more you can be refunded. However, refund rules will vary depending on the country of travel but they generally work on a similar sliding scale principle.

There will be a standard administration charge of £10 (or USD/EUR equivalent), plus any fees levied by the rail ticket issuer on any cancelled tickets.

If you have purchased a paper ticket and have already received it, we will need the physical paper ticket to issue your refund. This will need to be posted to our Moscow office, at your own charge because we cannot cancel the ticket without the physical copy, we will calculate the refund date as the day we receive the ticket, not when the ticket is posted.

All returned tickets need to be sent back to us by express delivery (DHL, FedEx, UPS) to ensure that we receive your tickets before the train departs.

Please return your tickets to the address below:

East West Link,
9 Bolshaya Maryinskaya Street,
Office 313,
Moscow, 129 085
+7 (495) 616 80 86

Getting your paper ticket to us if you are already travelling

If you have paper tickets and you are already travelling, it may be difficult to post tickets; in this case, you'll need to go to the ticket counter to the nearest station and cancel them there. You will receive a cancellation receipt not a refund as the booking was made through Real Russia. You can then send the cancellation receipt and unused tickets to our Moscow office where we can process the refund, minus the £10 (or USD/EUR equivalent) administration charges and any fees levied by the rail ticket issuer.

Cancellations must be made before the departure date and cannot be made if you miss your train. You have up to four months from the date of cancellation to send us your cancellation receipt and unused ticket.

Cancelling E-tickets

If you've booked E-tickets, and haven't printed out your tickets yet, or have E-registration tickets we can cancel the tickets as soon as you notify us unless the train has departed from its original station. In this instance, the E-ticket should be printed out at the station and cancelled through a claim procedure yourself.

Please note, if you contact us outside of our Moscow office working hours they will be dealt with the next day.

 If you are in Moscow and feel that the language barrier may stop you from being able to cancel, feel free to pop into our Moscow office and our staff will be happy to help.

Please note:

  • Any postage costs incurred by yourself in receiving the tickets are non-refundable.
  • Where cancellation requests are received within eight hours of the time of departure, we cannot guarantee that any refund will be offered by the ticket issuer.

If you wish to cancel tickets, please contact your travel specialist who can advise you on your specific case.

What if there are no First Class tickets available?

First class tickets are limited and very popular so tend to sell quickly. If you would like space and privacy but are unable to purchase a First Class ticket, you can book the upper and lower berth in a cabin for more space. If you are travelling as a two this means you can book the sole use of a cabin.

To do this simple chose an upper and lower berth in the rail ticket booking panel and add a note in the comments section informing our travel specialists of your intention.

Alternatively, contact our travel specialists directly for further assistance.

There is a mistake on my ticket, what do I do?

Contact our travel experts for advice. As a rule, you will be allowed to board the train with one mistake on your ticket. Missing a letter in your name, or a misspelling of a letter in your name, would each count as one mistake. Beyond one mistake a new ticket would need to be issued.

Issuing a new train ticket would involve cancelling the current ticket at the standard cancellation fee (£10 + any fee levied by the ticket issuer) and purchasing a new ticket at the current price; which may be more expensive than the price paid originally. 

For this reason, we recommend checking all details on any tickets you book immediately upon receipt of them; particularly if you have booked any tickets under the ‘Plan Ahead’ offer as you may be forced to buy your new ticket for up to twice what you originally paid for it.

Is there an equivalent to the European style ‘Rail Pass’ allowing unrestricted use of trains in Russia?

There is no currently rail pass program available in Russia or for Trans-Siberian travel, you'll need to buy individual tickets. If you're travelling via multiple towns or cities you can use our Trans-Siberian Journey Planner or check our Russian train schedules to work out timings for your preferred route.


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