Buying Russian Train Tickets

As a fully licensed and bonded specialist tour operator with direct contracts with the Russian railways, Real Russia can issue, and deliver, Russian rail tickets either as an E-ticket by email, or as a paper ticket via courier, worldwide. 

Our service is online, trackable, competitively priced and managed to the highest standards.

We can supply single, return or multi-leg journeys within Russia, China and Mongolia, as well as throughout Europe and the CIS countries; particularly those countries that border Russia. We specialise in Trans-Siberian journeys between Moscow and the Far East.

Booking your Russian, European and Asian Rail Tickets

To start planning your journey, select your departure and arrival points, as well as your date of travel, from the search engine below and press ‘Search for available trains’. You will then be able to select, and book, your train. Alternatively, select one of the links to the right of the search engine for further information.

When can I book my train tickets?

While Russian, Mongolian and Chinese railways don't allow booking of tickets more than a few weeks before the departure date, Real Russia can take your details at any time so we can book your train tickets as soon as they go on sale.

These are the current booking windows:

  • Russian Railways issue tickets in advance between 90 - 120 days for domestic travel (depending on the route), and 60 - 90 days for international travel.
  • Mongolian Railways issue tickets around 14 days in advance for all travel; this can change depending on demand and public holidays.
  • Chinese Railways issue tickets around 10 - 12 (sometimes up to 30) days in advance of travel; this can fluctuate depending on demand and public holidays.

Please note that these booking windows are only guidelines and all have exceptions. 


Some tickets can only be purchased locally, such as trains to Kaliningrad and trains 801 and 803, and returning 802 and 804, from Saint Petersburg to Veliky Novgorod. Train no 3, when booked from Ulan Bator can only be confirmed and booked the day before travel so you will need to make sure you have a delivery address in Ulan Bator to receive these tickets. You can ask your hotel or hostel as they will generally be happy to accept ticket deliveries.

Booking your train tickets with us

If you are booking within the booking window, train E-tickets can be ordered immediately. If you want to book a date outside of the booking window, Real Russia will save your booking enquiry on our system so on the first day of sale we can immediately order the tickets for your journey. We require payment before processing your booking and one of our travel specialists will be in touch to confirm your booking details before an order is made.

By taking train ticket reservations as early as we do it allows us to maximise the chance of your booking being successful, even with more popular bookings like First Class carriages and the Moscow-Vladivostok Rossiya. We are able to start the booking process as soon as the tickets go on sale which gives us an advantage over other agencies who may wait until the tickets are on sale before taking your details. It is very important that we can order your train tickets as soon as possible as there is huge demand for them; particularly for First Class tickets or any tickets bought during the summer months.

Do I have to buy train tickets that I have requested?

No. A request for ticket prices using the search engine above is not a commitment to purchase. We will only take payment for train tickets once you have instructed us to do so.

How can I pay for my Russian train tickets?

You can pay for your Russian train tickets and their delivery (if by courier) several ways:

All services must be fully paid before your train tickets are confirmed and are subject to our standard Terms and Conditions.

How are my train tickets delivered?

We have several delivery options available for train tickets so you can select which option works best for you.

All delivery times here are calculated from the point at which the ticket is booked and issued.

Delivery Method Delivery Time Cost
Electronic Registration/Tickets by email 10 minutes Free
Delivery to a UK address by combined courier and Royal Mail Special Delivery ≤ 12 working days £20
Delivery to a European address by Pony Express 10 working days £35
Delivery worldwide by courier 1 to 3 working days POA
Delivery in Moscow by city courier to your hotel or apartment Date as requested £10
Delivery in St. Petersburg to your hotel or apartment Date as requested £35
Collection from our office in Moscow Date as requested Free
Collection from European booking offices By arrangement POA
Collection from our London office ≤ 10 working days £15

Can I cancel tickets that I have already purchased and get a refund?

It is possible to cancel your train ticket, however, the amount that will be available for refund will depend on how close to the departure date you cancel with the further in advance you cancel your tickets the more you can be refunded. However, refund rules will vary depending on the country of travel but they generally work on a similar sliding scale principle.

There will be a standard administration charge of £10 (or USD/EUR equivalent), plus any fees levied by the rail ticket issuer on any cancelled tickets.

If you have purchased a paper ticket and have already received it, we will need the physical paper ticket to issue your refund. This will need to be posted to our Moscow office, at your own charge because we cannot cancel the ticket without the physical copy, we will calculate the refund date as the day we receive the ticket, not when the ticket is posted.

All returned tickets need to be sent back to us by express delivery (DHL, FedEx, UPS) to ensure that we receive your tickets before the train departs.

Please return your tickets to the address below:

East West Link,
9 Bolshaya Maryinskaya Street,
Office 313,
Moscow, 129 085
+7 (495) 616 80 86

Getting your paper ticket to us if you are already travelling

If you have paper tickets and you are already travelling, it may be difficult to post tickets; in this case, you'll need to go to the ticket counter to the nearest station and cancel them there. You will receive a cancellation receipt not a refund as the booking was made through Real Russia. You can then send the cancellation receipt and unused tickets to our Moscow office where we can process the refund, minus the £10 (or USD/EUR equivalent) administration charges and any fees levied by the rail ticket issuer.

Cancellations must be made before the departure date and cannot be made if you miss your train. You have up to four months from the date of cancellation to send us your cancellation receipt and unused ticket.

Cancelling E-tickets

If you've booked E-tickets, and haven't printed out your tickets yet, or have E-registration tickets we can cancel the tickets as soon as you notify us unless the train has departed from its original station. In this instance, the E-ticket should be printed out at the station and cancelled through a claim procedure yourself.

Please note, if you contact us outside of our Moscow office working hours they will be dealt with the next day.

 If you are in Moscow and feel that the language barrier may stop you from being able to cancel, feel free to pop into our Moscow office and our staff will be happy to help.

Please note:

  • Any postage costs incurred by yourself in receiving the tickets are non-refundable.
  • Where cancellation requests are received within eight hours of the time of departure, we cannot guarantee that any refund will be offered by the ticket issuer.

If you wish to cancel tickets, please contact your travel specialist who can advise you on your specific case.

What if there are no First Class tickets available?

First class tickets are limited and very popular so tend to sell quickly. If you would like space and privacy but are unable to purchase a First Class ticket, you can book the upper and lower berth in a cabin for more space. If you are travelling as a two this means you can book the sole use of a cabin.

To do this simple chose an upper and lower berth in the rail ticket booking panel and add a note in the comments section informing our travel specialists of your intention.

Alternatively, contact our travel specialists directly for further assistance.

There is a mistake on my ticket, what do I do?

Contact our travel experts for advice. As a rule, you will be allowed to board the train with one mistake on your ticket. Missing a letter in your name, or a misspelling of a letter in your name, would each count as one mistake. Beyond one mistake a new ticket would need to be issued.

Issuing a new train ticket would involve cancelling the current ticket at the standard cancellation fee (£10 + any fee levied by the ticket issuer) and purchasing a new ticket at the current price; which may be more expensive than the price paid originally. 

For this reason, we recommend checking all details on any tickets you book immediately upon receipt of them; particularly if you have booked any tickets under the ‘Plan Ahead’ offer as you may be forced to buy your new ticket for up to twice what you originally paid for it.

How do I understand my Russian train ticket?

Making sense of your Russian train ticket can be tricky. We have made a guide here on ‘How to Read Russian Train Tickets’ which should help you understand all of the main information you need before making your journey.

If you have E-tickets or E-registration the email we send you will include an English translation.

Is there an equivalent to the European style ‘Rail Pass’ allowing unrestricted use of trains in Russia?

There is no currently rail pass program available in Russia or for Trans-Siberian travel, you'll need to buy individual tickets. If you're travelling via multiple towns or cities you can use our Trans-Siberian Journey Planner or check our Russian train schedules to work out timings for your preferred route.

I have a rail ticket, but I need a visa, can you help?

Real Russia is the number one independent Russian visa processing company in the UK with over a decade of experience in Russian, European and Asian visas.

You can find out more about our visas by visiting our Visa home page or emailing

Are there reduced price Russian train tickets for children?

You can find out information about children's discounts here.

What do I need to do to travel to Kaliningrad?

Kaliningrad is a part of Russia that is separated from the main bulk of Russia by three countries, Belarus, Lithuania and Latvia. Because of this, in addition to purchasing a train ticket to make the journey, you may need to apply for additional visas

All tickets to and from Kaliningrad can only be booked locally due to paperwork that needs to be filled out at the train station, they can be booked 10 days before the departure of the train.

Before booking, you should contact one of our visa specialists to ensure that you have all the correct documentation to make the trip.

Can you help if I have an emergency?

If you are in need of any assistance while you are travelling, we offer a dedicated 24 hour telephone support service.

For all emergencies you can call us on +44 (0) 207 100 7370 where our operators are available to provide help 7 days a week, 365 days a year.

If you experience any problems while you are away, our team can offer guidance and support. If, for example, you are experiencing difficulty boarding a train, collecting your train ticket or any number of other travel issues, you can call our emergency helpline for immediate assistance.

I have questions about trains unrelated to tickets.

If you have any further questions please see our Frequently Asked Questions about train travel page. Here you will find a wealth of information such as the facilities on board trains, what to expect from train carriages and what to do if you lose your ticket.

Alternatively visit our forums. There you will find many fellow travellers who may have the answer to your questions.

You could also contact our travel experts directly, who will be happy to help with any queries that you may have.