Real Russia Blog

Full-Time and Part-Time Junior Visa Administrator
16
April
2015

Full-Time and Part-Time Junior Visa Administrator

We are currently looking for two junior visa administrators to join our successful visa team based in our Islington office in London. You will be responsible for a range of duties including:

  • Acting as first point of contact for customers
  • Answering general visa enquires via different channels of communication
  • Processing visa applications including acceptance, preparation and dispatch
  • Maintaining the visa database with accurate information
  • Liaising with the internal teams and partners to facilitate visa services

We are looking for someone with the right personality, attitude and passion for providing a first-class customer service. The successful candidate should ideally have prior office administration and customer service experience as well as:

  • Excellent communication and interpersonal skills
  • Strong attention to detail
  • Good telephone manners
  • Computer literate including use of Microsoft Office and the Internet
  • Russian language skills would be an advantage, but not essential

Although similar work experience would be useful, it is important that you are:

  • Self-motivated
  • Organised and able to manage your time
  • Flexible
  • Focused

Vacancies: 1 full-time (40 Hours a week) and 1 part-time/ flexible (20 hours a week+)

Salary: £17,500 for the full-time position (pro-rota for part-time employees) depending on experience, level of training needed and demonstrable skills.

Opportunity for flexible hours for part-timers and career progression within the company, full training will be provided.

If you believe that you have what it takes to join our company, please email your CV along with a cover letter to careers@realrussia.co.uk. Please note that all communication will be in English.

Interviews to be held as soon as possible.

Real Russia Blog

The visa team – a day in the life

 

18
September
2013

The visa team – a day in the life

 

A seamless and efficient service, we thought you might be interested to know exactly what happens after applying for your visa by spending a day in the life of our visa team..

Opening promptly at 9am the team are ready with their computers on, phones manned and an all important cup of tea or coffee to hand. Based in Islington, London, the team are truly multicultural with an impressive nine different languages (including Russian) spoken between them!

Each member of the team has their individual tasks and they swing into action like a well oiled machine. The first thing is to check all emails for information regarding existing applications, also to capture any new requests. The courier also arrives as soon as the office doors open, delivering all posted applications straight from the post office. Each received application is then logged on our system with an automatic email sent to customers informing them that everything has arrived safely. If there are any issues, such as required documents that have not been included, the team will then specifically contact the customer to let them know (firstly by phone or email if they cannot be reached by phone). Received passports, photos and visa support documents are then collated and separated by either Express or Standard return service level, then by the country the visa is required for, before being sent to the relevant consulate by our in-house courier.

Around midday, standard service visa applications prepared and submitted by the team the previous day are returned by the courier from the Russian consulate, conveniently located just around the corner. Each passport with a visa is then individually checked to make sure there are no errors (checking names, entry and exit dates, if it should be a multiple entry visa, or if there are more than one country to be visited). By approximately 1pm, all other applications from different consulates (Mongolian and Chinese for example) are returned and go through the same checking process.

In the afternoon the Express service applications are returned from the Russian consulate, checked by the team and then returned to the customer by recorded delivery.

The final tasks of the day are to finalise any paperwork for new applications ensuring that all information matches that found on our system. Based on the number of applications, the in-house courier service is then planned for the following day – when the process starts all over again!

Real Russia supports thousands of people travelling to the region with all aspects of travel services including planning unique Trans-Siberian rail tours, booking hotels or other accommodation, transfers from the airport to your hotel, Russian train tickets and Moscow and St Petersburg short tours. All supported by our visa team providing the relevant services to help you gain the visas you need when travelling to Russia.

If you are planning a visit to Russia, China, Mongolia or beyond and would like additional guidance or information, then do not hesitate to contact a member of our travel team who will be pleased to help.