Real Russia Blog

World Travel Awards 2017 - we did it!

World Travel Awards 2017 – we did it!

For the fifth consecutive year we are the best in travel to Russia!

Russia’s leading travel agency for the last five years!

We are delighted to say that with your incredible support, we have been named Russia’s Leading Travel Agency 2017. This is the fifth year in succession we have had the honour of being voted ‘Russia’s Leading Travel Agency’, which is unprecedented. Impressive? Indeed!

Considering that the World Travel Awards are the travel industry’s equivalent of the Oscars, winning an award at the World Travel Awards means so much to everyone here at Real Russia. It provides international recognition for our team of dedicated specialists, without whom Real Russia would not be where it is today. And winning this prestigious award for the fifth time in a row demonstrates that our team are consistently, year on year, exceeding our customers' expectations.

Now the glare of the splendid ceremony has faded, we would like to send huge thanks to our fantastic customers for taking the time to vote for us; also to our partners and affiliates for spreading the word about the nomination and encouraging their customers to speak up. We are privileged to have had your support for the last five years, and we feel it is a big responsibility keeping our services to the highest standard.

In celebration, Real Russia are delighted to make a contribution to our chosen charity, The Life Route. The donation will help the charity to continue their excellent work.

The Gala Ceremony

Talking about the award ceremony, our team, including the Operations Director Eugene Kharisov, Sales Supervisor Alla Menshikova and our Account Manager Natasha Zhukova, attended the prestigious ceremony in St Petersburg on 30th September 2017, with hundreds of giants from the travel industry from across the region in attendance.

The venue was absolutely gorgeous – the Marble Hall of the Russian Museum of Ethnography situated in the neighbourhood of the Mikhailovsky Palace. The Marble Hall is one of the most remarkable rooms of this museum, made in the Greco-Roman peristyle. The cladding is completely made of Karelian pink marble. The inner room is enclosed in numerous columns supporting the ceiling vaults.

The Marble Hall- the venue of the Gala ceremony

The official after party was held in the ballroom at the luxurious five-star Hotel Astoria, one of the most attractive venues, where the national Russian character matches with the luxury of the high-class hotel. The Astoria was where Hitler planned to hold a victory ball after taking Leningrad, as the city was called during World War Two. Needless to say, this never happened.

The guests enjoing the performance on the stage

We asked Alla about the highlights of the event, ‘The venue impressed me the most. The Marble Hall and the lighting that they created looked fabulous. We all enjoyed a terrific performance of the professional artists (musicians, singers), who were very warmly and sincerely taken by the guests.’

​The artists in the traditional Russian costumes

As Eugene Kharisov explained to us, ‘This event was attended by the most successful tourism industry leaders who, through their dedication, got this longed-for reward. Attending there was a good opportunity for us to acquire new contacts and meet the existing partners. The event was organized at the highest level with the participation of local authorities. Guests were invited to a magnificent show with Russian artists and a sumptuous dinner. We hope that our participation in this event will be permanent.’

The interview with Eugene Kharisov

We are especially pleased that the event took place in Russia, for the first time in World Travel Awards history, and that the host city, St Petersburg, in the centenary of the October Revolution, received the award for Europe’s Leading Destination. Famed for its endless canals, baroque palaces and legendary historical figures who called the city home, this eternal city of luxury palaces and fountains, has been the quintessence of Russian history and culture over the last three centuries.

As World Travel Awards Founder and President Graham Cooke said, ‘St Petersburg proved a wonderful host for our Europe Gala Ceremony, and I am sure the city will go on to take its rightful place as a top ranking tourism destination.’

The State Hermitage and St. Isaak Cathedral

If you would like spend a few days exploring the stunning city of St. Petersburg, the imperial and cultural capital of Russia with a rich and dramatic history, let us assist you. Famed around the world as a city of museums and galleries, this 'Venice of the North' can boast over 100 museums, ranging from the State Hermitage, one of the world's most famous galleries, to small museums honoring some of Russia's greatest writers. Step back in time with our St.Petersburg excursions or tours to discover the world-famous sights, including the Peter and Paul Fortress, Church of the Savior on the Blood and other stunning cathedrals, many magnificent palaces around St.Petersburg, or enjoy a boat tour with incredible views of this unique city.


Once again we are proud to be a World Travel Awards winner and would like to thank you all who sent us congratulations on the victory.

Our colleagues, Alla, Eugene and Natasha with the 2017 trophy

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Real Russia Blog

Real Russia interview the Life Route charity

Real Russia interview the Life Route charity

As part of our run to 2017 World Travel Awards we are happy to support a Russian charity, the Life Route.

For the seventh year running, we are delighted to be nominated as Russia’s Leading Travel Agent, at the World Travel Awards.

The World Travel Awards are very prestigious; they are known as the Oscars of the travel industry. That’s why this is a huge honour for everyone within the company, and we would love it if you could help us win the title for the fifth time!

Time flies by for us! And we grow and we develop. As we are very passionate about Russia and the Russian people, we would like to do our bit for this incredible country. This year, as a part of our World Travel Awards campaign, we will be supporting a Russian charity, the Life Route, which helps disabled people in Russia get one-to-one support and raises the awareness of adults’ mental issues. They are doing a very important job, and we are happy to contribute in the Life Route’s valuable efforts.

Therefore, this year, for every vote we receive from our World Travel Awards page, we will donate to the Life Route.

The Director of the Life Route charity Ivan Rozhansky kindly agreed to speak to us about their mission, programms and challenges.

Small charity. Big plans.

Can you give us a quick overview of what the Life Route does?

We focus on providing aid to disabled adults, and people with mental disorders (autism, genetic syndrome, organic lesions of CNS, etc.), those who live with their families, not in the care homes, within Moscow. We have also started helping people with mental disabilities living in psycho-neurological boarding schools.
Normally, their life in Russia is confined within four walls. To break this rule, the Life Route organises training in practical applications, such as joinery, pottery etc., and various recreation programs. This enables the participants to engage more socially and learn skills that would never normally be offered to them. Our volunteers work with groups of disabled people to give them social skills and entertain them, thus, give their parents a chance to have a break from everyday hardworking routine.

What programs do you implement?

We have several ongoing programs intended to improve the quality of life for people with mental disorders, and their relatives (who care for them). We are engaged in the organisation of daily employment, permanent employment and recreation. An adult, despite mental and physical disorders, wants to benefit others, to do something with meaning, to see the result of his work. The lack of it leads to a loss of self-respect, meaning of life, a life joy.
We arrange their participation in hand-made production of toys, ceramic and wooden souvenirs etc. and in recreation programs that include physical exercises, art therapy, walks in the city.

We also help and assist families in crisis situations, for example, when the guardian gets ill and cannot support the mentee for a period of time, or just to give a break to a family from everyday care of members with disabilities.

You mentioned that you help people to find employment. What kind of employment are you able to find?

We have two workshops that provide jobs for people with mental disorders. With assistance of educators, craftsmen, painters they can participate in producing toys, wooden and ceramic souvenirs, items from cardboard, felt and bast.

We also seek to ensure that people with disabilities can work in regular companies. It means that we need to arrange the escorts, for example, to help them to get to workplaces. And of course, it is necessary that those around them should not be afraid фand stand aside of them.

Are there many foundations in Russia working in a similar area?

Only a few charities are working with adults with mental disabilities. For example, in Moscow, there are several volunteer organizations, and a charity called ‘Вверх ’ (‘Up’). There are similar projects in different regions of Russia (Pskov, Vladimir), and Moscow, in some way, is still behind the regions. But over time, there are more organizations and volunteer movements dealing with the problems of adults with mental disorders coming up.

How many people have received help from you?

This year, 98 people participated in our programs. More than 100 received consultation assistance (psychological, informational, legal).

Step by step

What challenges do you face as a charity?

First of all, lack of funding to implement our programs all the time. We are also facing with a shortage of work facilities and a high rental cost. But, on the good side, this year we have grown very much, including our reputation and brand recognition.

Which trends in the charity sector in Russia can you highlight?

Charity becomes a part of our life, and more people get involved in it. TV and social media mention those, who are in more difficult life situation, encouraging a more positive attitude to disability, and help to raise funds for them. It is still much harder to collect money for adults than for children, but this is possible! Unfortunately, one of the negative trends is the fraudsters and fake philanthropic foundations that bring discredit to charity in general.

How has the attitude to people with disabilities changed over the last few years?

The attitude changes, though, very gradually. It is already indecent to discriminate a disabled person, as used to happen in public places recently. Many public services (from ramps to employment for disabled people) do not seem to be logical yet, but some steps toward taking people with disabilities out of their four walls are being done!

And yes, it's one of our tasks to change attitudes, make a man with mental disability not scary or dangerous to society, make him more understandable, probably. We believe that public fear starts from lack of awareness, we want to tell more good stories, to be more enlightened about the possibilities of our wards so that they are not afraid to be treated with understanding. And that families where there are little children with disabilities know that everything can be normal in the future! Encourage them not to hide their children, not abandon them, demonstrating that they could get help, education, communication and support.

Do you have many volunteers working with you?

We do have many volunteers. Most of the projects are implemented by their forces (under the guidance of specialists). Most volunteers are of the age of those who they help, 20-35 year old. Some of them are going to link their professional activities to therapeutic pedagogy, psychology and psychiatry. Most have nothing to do with the topic, but simply want to be useful. Among our volunteers there are musicians, philologists, programmers, actors and accountants. We also have ‘special volunteers’- people with additional needs who lack communication and are happy to be helpful.

How to get in touch

How else can people help you?

As mentioned above, we are always short with funds to fulfil and expand our projects. The best help for us is a small but regular donation through our website

People can also come to volunteer with us, just write to us at People are welcome to provide us with an equipment, materials, even food products for one of our programs. You can buy products made by our mentees at charity fairs. Some of the items can be purchased in gift tents at VDNKh in Moscow. And we are constantly searching for new premises for our projects and appreciate any help with this.

We thank Ivan for answering our questions!

To find out more about the Life Route charity, please visit their website (English version) or follow them in Facebook .
‘Special Ceramics’ workshop at VDNKh has a Facebook page.

Real Russia Blog

Real Russia Nominated in the 2015 World Travel Awards

Real Russia Nominated in the 2015 World Travel Awards

Vote for Real Russia as Russia`s Leading Travel Agent 2015

For more than a decade Real Russia have worked to bring Russia to the world, and the world to Russia. Therefore we are delighted to announce that, for the fifth time since 2011, we have been nominated as Russia’s Leading Travel Agent at the World Travel Awards. This is a huge honour for everyone within the company and we would love it if you could help us attain this honour.

The World Travel Awards are very prestigious. They are voted for by professionals within the travel industry and, more importantly, they are voted for by you, the customer. We won this award in 2013 and 2014 and we would love to win it for a third time.

Every day our team work with partners around the world to share with you the experiences that are available within Russia and the surrounding countries; particularly along the Trans-Siberian railway. As a group, we do not want to just send you on holiday, we want to send you on adventures, in which you can create memories that will stay with you for the rest of your life.

Thr Promise, for Russian children with special needs

This year we will be working alongside The Promise, a charity who help disabled children in Russia get one-to-one support. They are doing an absolutely brilliant job, and we would love it if you could help them too. Whether you visit their website, their Just Giving page or share their details on Facebook and Twitter; every little helps. This year, for every vote we receive from our World Travel Awards page, we will donate to this incredible cause.

If you feel that we have been able to help you in any way realise your Russian dream, from helping you connect with fellow travellers through our forum, to showing you interesting news and facts on our Facebook and Twitter pages, and from arranging your visa to supplying you with your Trans-Siberian tickets, we would love it if you could vote for us.

For information on how you can help us, visit our dedicated World Travel Awards page.

Take a look at the videos below to see our director being interviewed after winning the award in 2013.

Real Russia Blog

World Travel Awards Beckon Real Russia

World Travel Awards Beckon Real Russia

Celebrating their 20th anniversary this year the World Travel Awards (WTA) are back; and Real Russia are competing for the title of Russia’s Leading Travel Agency 2013.

The WTA were established in 1993 to distinguish quality within the travel and tourism industry. Recognised globally as one of the most prestigious awards in the business, receiving a nomination alone is a clear message of appreciation for hard work, dedication and delivering a high standard of customer care.

Separated into ten regions across the globe, each will hold individual ceremonies to include a wide range of categories. The winners will then compete head-to-head in the grand final in December 2013. Attended by the elite of the travel world, the event will be a great celebration of travel and tourism excellence.

As the dedicated experts taking care of all your travel needs, we hope you think our commitment should be acknowledged and rewarded by the WTA.

If you have received outstanding customer service from our travel team; been happy with your visa process; used our informative forum; or experienced the trip of a life time on one of our Trans-Siberian Train Tours, we would really appreciate your support by voting for us.