Please be advised that the 7th and 8th March are State Holidays in Russia and our office in Russia will be closed. We will be back on Wednesday, the 9th March.

Contacting Real Russia

The easiest way to contact us is by using our Contact Us Form, where one of our specialists will respond and answer your query.

You can also contact us via phone at +44 (0)207 100 4981 or request a call back from one of our specialists (during opening hours only).

You can also chat online now with one of our specialists via Livechat.

You can find answers to many questions in our knowledge base, as well as be able to contact our team by email and chat.

Opening hours - telephone, chat & email

Travel Enquiries:Visa Enquiries:
Monday to Friday06:00 – 15:00 GMTMonday to Friday06:00 – 15:00 GMT

For the safety of our team, we are all currently working remotely. Unfortunately, this means that it is currently difficult to take phone calls. Where possible, please only contact us by live chat or email. We apologise for this inconvenience, and thank you for your understanding.

Please see the following link to for any processing issues and public holidays which may be affecting the opening hours of our offices.

Submission and collection of documents from London office

Following the UK Government guidelines, our office will be closed from 6th January 2021 until further notice, but our team will continue to support our clients via email on or via phone on 02071004981. We would please ask you not to post any visa related documents to our office at this time.

Unfortunately, we are unable to offer fully managed visa service in London. In order to find out how we can assist you during the lockdown, please contact us directly.

Collection of visa orders
Monday, Wednesday and Friday only 10.00 GMT 13.30 GMT
Saturday and Sunday Closed Closed
Passport Collection and Delivery times
Monday, Wednesday and Friday only 17.30 GMT 18.00 GMT
Saturday and Sunday Closed Closed
Bank / public holidays (unless advised otherwise) 10:00 – 13:00 GMT
Passport Collection and Delivery times
Monday, Wednesday and Friday 10.00 GMT 13.00 GMT
Saturday Closed Closed
Bank / public holidays (unless advised otherwise) 10:00 – 13:00 GMT

London Office

Big Ben Address: Real Russia Limited, 122 Minories, London, EC3N 1NT
Phone: +44 (0) 207 100 4981
Fax: +44 (0) 207 900 3633

Head Office

LoughboroughAddress:4-5 Wards End, Loughborough Leicestershire, LE11 3HA
Phone:+44 (0) 207 100 7370

Moscow Office

KremlinAddress:Real Russia, 9 Bolshaya Maryinskaya Street, Office 313, Moscow, 129 085 Map | Tube to office | Security Pass
General enquiries:+7 (495) 616 80 86
UK direct dial:+44 (0) 207 100 4988
Fax:+7 (495) 602 4754

Volzhsky (Volgograd) Office Contact Details

Address:Real Russia, Office 40-41, Pushkina 76, Volzhsky, Volgograd, Oblast, 404104
Phone:+7 (844) 339 8083

St. Petersburg — Contact Details for PRE-PAID and General Registration assistance

Hotel Piterskaya, Nevskiy Av. 74-76, Lit. A, Unit 39H, 191025 (entrance from Liteyniy Avenue 63)

Phone:+7 (951) 673 8980

Quick reference email address travel related enquiries such as train / plane tickets, hotels, transfers, apartments etc. visa, visa support or visa registration related enquiries. general enquiries. marketing enquiries including social media, content and guest blogging requests.

Careers at Real Russia

Do you have experience in the travel industry and a passion for Russia? Then send us your CV and tell us a little more about yourself.

See our careers page for a list of our current vacancies.

Contact form

If you haven’t received a reply from Real Russia within two working days, please check your spam/junk folder

I need emergency assistance whilst I am travelling

If you’re in need of assistance whilst travelling we offer a dedicated 24 hour telephone support service.

For all emergencies you can call us on +44 (0) 207 100 4981 where our operators are available to provide help 7 days a week, 365 days a year.

If you are a Real Russia TravelSim user then calls to our helpline are free for the first three minutes. Click here for more information on the Real Russia TravelSim.

If you experience problems whilst away, our team can offer guidance and support. If for example you have mislaid your passport, you are experiencing difficulty boarding a train or any number of other travel issues, call our emergency helpline for immediate assistance.

Real Russia's Terms & Conditions

All products and services provided by Real Russia are subject to our terms and conditions, which should be read before making a purchase.