Real Russia was founded over 15 years ago with the purpose to help travellers see an under-explored part of the world. This mission has never changed, but it has grown alongside Real Russia. Below you can read our values, the things that drive us every day to give our travellers the best possible experience and make memories that will last a lifetime.
Make long distance rail travel simple
Whether you’re taking the epic Trans-Siberian, a sleeper train from Berlin or jumping on the Sapsan from Moscow to St Petersburg, we’ll make it a smooth ride.
Share real experiences with our travellers
We’ve travelled, and lived, the length and breadth of Russia and the Trans-Siberian so all of our advice is based on our own practical knowledge of Russia.
Always put our customer first
Real Russia was founded on the desire to help travellers see the world and they’re at the heart of every decision we make as a company.
Contribute to a sustainable future
We make every effort to ensure we reduce our impact on the world around us, doing the majority of our work online to save on paper, focusing on more environmentally friendly rail travel and we only plan to improve on this in the future.
Bring the world together
Whether you’re sharing a picnic in a third-class carriage with locals and fellow travellers or staying overnight in a Mongolian ger; for us, travel is as much about the people you’ll meet as it is the landscapes you’ll see.
Support travellers the entire way
We have 24/7 helplines so if you need us at any point in your journey, we’ll be there.
Earn every customers trust
You come to us with your travel dreams and it’s important to us that we honour that. We’ll never try and sell you something that isn’t right for you and we’ll do everything we can to prepare you for your journey.
Show the Real Russia
We’ve been building relationships across Russia and the Trans-Siberian for over 15 years, we work with companies that are based along the Trans-Siberian so you’ll always get an authentic experience.
Maintain our reputation
95% of our customers in 2018 said they would recommend us to family and friends. We have also been voted as Russia’s leading travel agency at the World Travel Awards 2021 – our sixth win!
Work with the right people
We’ve partnered with some of the biggest names in travel, such as The Man in Seat 61, and The Trainline, to help reach as many people as possible.