If you fail to take the test in accordance with the Righangled Instruction Manual, or have failed to complete the Registration form correctly, the laboratory may not be able to process your sample; should this occur, please contact Rightangled directly on 02039503394 or via firstname.lastname@example.org.
Although Real Russia will arrange the PCR test kit on your behalf, we cannot be held responsible for any issues regarding third party services including delivery delays, invalid tests or any other issues with your test deemed out of our control, these will therefore be non-refundable.
Real Russia will not be held liable for any loss or costs associated with re-test or delay to travel / or costs incurred for rescheduling of any travel arrangements.
Tests that have been opened, used or cannot be resold, do not qualify for a refund. Tests which have been sold, can not be returned even if they appear not to have been opened or used.
By providing the test kit, Real Russia have fulfilled our agreement and have no influence over the postage and lab processing times. If you have any questions about the service, delivery or results please contact RightAngled directly.
Important: Please note that if you have already ordered your PCR test from us and are now affected by the latest suspension of flights between the UK and Russia until 1st February 2021, you are not eligible for a refund. You will need to contact your travel insurance company directly in order to process a refund request.